[Hiring] ServiceNow Business Analyst - Application Portfolio Management @Experian

Role Description

Develop required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities.

• Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons, and risks.
• Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities.
• Managing and communicating process and business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customer's expectations.
• Participate in testing and ensure all the required documentation is in place to support the client and Managed Service team where needed.
• Co-ordination and support of client UAT, verifying defects and enhancements and working with the development team to rectify.
• Support client process governance activities, enabling the establishment of boards and management frameworks or adapting existing frameworks as appropriate.
• Demonstrations of the product for customers.
• Proven experience in defining and deploying 'to be' best practice processes and in identifying solutions from a people, process, and technology perspective.
• Excellent communication skills (both written and verbal) with strong presentation skills.
• Solid experience in requirements gathering, including experience in creating process documentation.
• Demonstrate ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to stakeholders in solving governance, process or technical problems.
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity. Proven team player and team builder.
• Ability to effectively communicate with all levels of the organization.
• Ability to demonstrate analytical and problem-solving skills.
• Ability to mentor novice staff and drive quality, value, and best practices.

Qualifications

• 3-5 minimum ServiceNow process consultancy experience with recent focus on the ServiceNow APM module and related experience in ServiceNow Enterprise Service Management.
• Hands-on ServiceNow experience meeting client requirements.
• Bachelor’s Degree in Computer Science, Management, Information Systems or related discipline preferred.
• Drive ServiceNow (APM module) process definition, re-engineering, improvement, and gap analysis of current/to-be processes during client workshops with key customer sponsors and stakeholders.

Benefits

• Experian's culture and people are important differentiators.
• Focus on DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering.
• Award-winning people first approach; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024.

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.