[Hiring] ServiceNow Business Analyst @ECS Tech Inc

Role Description

The ServiceNow Business Analyst will be responsible for responding to any business demand engagement for the ServiceNow platform.

• Assist with requirements gathering by using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, and task and workflow analysis, as required to produce specifications.
• Work with the wider team for assessment and be the interface between the development teams and the wider business.
• Must have a solid understanding of "as is" and "to be" in order to break the requirements into user stories suitable for iterative, incremental development and facilitate testing activities.
• Perform the role of the SCRUM Master during deployments, facilitating calls, creating dashboards, and managing daily assignments.
• Lead, coordinate, communicate, integrate, and be accountable for capturing clear concise requirements that support the needs of the customer for User Stories.
• Support the documenting processes, identify new process requirements, capture user stories, and perform unit testing.
• Brief and facilitate project meetings, schedule meetings, and write up action items and meeting notes.
• Document test steps in a user-friendly format.
• Adhere to ECS / Client branding and formatting standards.
• Facilitate information and document sharing on ECS’s internal platforms.
• Facilitate product backlog grooming, sprint planning, daily SCRUM, sprint review, and sprint retrospective sessions.
• Achieve operational objectives by contributing information and recommendations to strategic plans; resolving problems; identifying trends; determining system improvements; implementing change; planning and scheduling project timelines and deliverables.

Qualifications

• Must be a US Citizen with the ability to pass an extensive federal government e-QIP background check.
• B.S. degree in Computer Science, Software Engineering, MIS or equivalent; M.S. preferred.
• 5+ years of relevant Engagement Management experience in a consulting environment.
• Experience within the following applications: App Engine, CSM, HRSD, SPM.
• Proven track record of success in deploying SaaS-based or ITIL®-related solutions in a client environment.
• ServiceNow Administrator Certification desired.
• ServiceNow Implementation Specialist Certification desired.
• ITIL® v3 required.
• PMP certification desired.
• Thorough understanding and working knowledge of the ServiceNow platform and project management methodologies.
• Experience with both MSP and Domain Separation.
• Strong oral and written communication skills, with the ability to confidently present ideas and processes to stakeholders with varying levels of technological experience.
• Experience managing technical teams in complex, dynamic environments; collaborating with and managing teams in multiple countries a plus.
• Performance-driven with strong analytical and organizational skills.
• Leading and facilitating meetings.
• Running workshops and giving presentations.
• Problem-solving and conflict resolution skills.

Requirements

• This is primarily a sedentary position.
• Driving or airline travel to client and company sites is required on a limited basis.
• Frequent talking and hearing is required to express and exchange ideas and convey detailed and important ideas to coworkers and customers.
• Close visual acuity is required to perform viewing a computer terminal for 8 or more hours a day.

Benefits

• Salary Range: $100,000 - $135,000

Company Description

• All candidates must meet the following criteria:
• Must be a US Citizen, no dual Citizenships.
• Must be able to secure a Public trust clearance.
• Must be able to work across multiple programs across the Federal and DOD space.
• The core values that ECS looks for in an engagement manager include: Teamwork, Respect, Accountability, Integrity, and Leadership.