[Hiring] Senior Specialist, Research and Insights @British Columbia Lottery Corporation

Role Description

The Senior Specialist, Research and Insights supports and guides the development and execution of insight generation across the organization through primary market research and business intelligence and reporting solutions. The role manages the consolidation of strategic, market and customer performance metrics insights to assist with organizational-wide strategic decision-making. This role is instrumental in developing the Research and Insights team function within the organization through strong client management and relevant research and analytics insight delivery. The Senior Specialist acts as a consultative partner and builds relationships with all business units in the area of consumer insight and market intelligence.

Key Accountabilities

• Consults with and influences business stakeholders, understands their needs, clearly communicates this direction to internal team members, and makes presentations of complex concepts to an executive audience as required.
• Provides business planning support on initiatives, budget and process management between the department and analytics teams.
• Acts as an expert advisor in the development and execution of primary research and provides analysis of market and economic indicators, assessing their potential impact and supporting the organization’s ability to address competitive challenges, opportunities and risks.
• Develops proactive, relevant and actionable insights across the organization using market research and analytics.
• Provides guidance, support and knowledge sharing to team members on research methodologies and client engagement to support corporate and departmental objectives.
• Proactively develops strong relationships with clients, in particular those responsible for financial and business planning, business performance management, marketing and operations. Facilitates client discovery meetings to understand information needs.
• Plays a key role in fostering strong working relationship with other EBI team members to leverage BI data with Research information to generate insights.
• Provides recommendations on business planning/prioritization, annual budget, departmental process and policies, including procurement; identifies gaps and provides creative solutions to enhance departmental processes.
• Supports the Manager, Research & Insights with the development of strategies and plans for supporting the achievement of business objectives while working closely with stakeholders.
• Supports enterprise strategic initiatives related to increasing customer understanding at BCLC.

Qualifications

• A degree or diploma in a relevant discipline (business, economics, statistics, research, etc.)
• Certified Market Research Planner (CMRP) or course work completed from the Market Research Intelligence Association (MRIA) is an asset;
• 4 to 6 years progressively responsible experience in market or customer research;
• Prior experience with Customer Insight and Analytical Business Planning is an asset;
• An equivalent combination of education and experience may be considered.

Requirements

• Proven project management and time management skills and the ability to manage multiple priorities;
• Proven ability to simplify complex sets of data to create understanding and to work with large amounts of information to provide actionable insights;
• Excellent interpersonal and relationship-building skills;
• Experience managing cross-functional projects and supplier relations;
• Experience in analyzing data, using statistical tools such as Qualtrics and in designing reporting solutions including dashboards, portals, and report objects;
• Excellent verbal and written communication skills, including strong presentation skills;
• Excellent attention to detail;
• Proven experience in influencing and helping business stakeholders to frame their business problems and BI needs;
• Excellent understanding of analytical concepts and problem solving skills;
• Proven experience in gathering business requirements needed for successfully developing and supporting business intelligence applications;
• Demonstrated ability to develop technical documentation and explain complex information in an effective manner;
• Demonstrated experience with balanced scorecard/ KPI measurement an asset;
• Understanding of the gaming industry and BCLC’s suite of games would be an asset.

Benefits

• Robust wellness programs to enhance your physical, mental, social, financial and career well being;
• Flexible working model which supports work-life integration and a 37.5 hour work week;
• Our Play It Forward program provides volunteer hours for our people each year.