[Hiring] Senior Director, Data Science and Analytics @ServiceTitan

Role Description

We're seeking a Director of Data Science for Operations to lead data science and applied AI across two connected domains: our operational core and finance analytics. You'll partner with operations and finance leadership to turn complex data into intelligent systems, decisions, and measurable impact—spanning internal operational efficiency and critical business analytics. This is a player-coach leadership role: you'll set technical direction, but also be hands on delivering projects. This role has significant latitude to work on and invent new high ROI projects- the only limit is your creativity.

What You'll Do

• Own the data science and applied AI roadmap for G&A—agentic systems, forecasting, lead scoring, and decision-support that improve throughput, reliability, and unit economics.
• Build agents and AI workflows that don't just predict but act.
• Lead, hire, and develop a data science and analytics team executing on operational and product-facing work; set standards for technical rigor, evaluation, and production quality.
• Partner with operations and product leadership to identify high-leverage problems, frame them, and translate them into operational decisions and shipped AI capabilities.
• Responsible for our finance analytics team that supports all of finance - accounting, FP&A, and pricing.
• Collaborate with data engineering, machine learning engineering, and platform teams on the infrastructure, data quality, orchestration, tooling, and guardrails these systems depend on.
• Communicate findings and recommendations to executive stakeholders, balancing technical depth with business clarity.
• Champion an AI/agent-first way of working within the team—both as a hands-on technical leader (e.g., Claude Code) and by inventing agentic systems that make the team faster.

Qualifications

• 8+ years in data science or applied AI/ML, with 5+ years leading and growing teams.
• Strong background managing analytics teams.
• Demonstrated track record in influencing internal operational decisions based on ML systems (e.g. forecasts and lead scores).
• Strong foundation in statistics and ML, plus depth in modern AI: LLMs, agentic systems, orchestration (e.g., tool use, MCP), retrieval, and the evaluation practices these require.
• Proven expertise in analytics- driving decisions through deep analysis.
• Fluency in SQL and Python; familiarity with modern data and AI stacks (cloud warehouses, dbt, LLM/agent deployment pipelines).
• Proven ability to partner with non-technical executives and translate ambiguous business problems into tractable work.
• Comfort operating in a fast-moving, data-rich environment where decisions carry real operational and cost consequences.

Nice to Have

• Background in B2B SaaS, marketplaces, logistics, or field operations.

What We Offer

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
• Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.