[Hiring] Senior Director Commercial Advanced Analytics & Optimization Suite Lead @Jazz Pharmaceuticals

Role Description

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Senior Director, Commercial Advanced Analytics & Optimization, plays a critical role in building Jazz’s next-generation advanced analytics capability within Customer Experience Operations to reshape how we make decisions, engage customers, and deliver impact at scale. This role leads teams that design and deploy advanced analytics, predictive algorithms, and AI-driven solutions to solve complex commercial business challenges, optimize go-to-market effectiveness, and unlock new ways of working to support the customer experience (for HCPs, KOLs, HCOs, Patients).

This role will report to the head of Customer Insights & Data in Customer Experience Operations and directly leads a team that includes:

• The Global Capability Owner for Performance Optimization
• The Global Capability Owner for Predictive Algorithms
• A global team of individuals focused on Advanced Analytics, accountable for end-to-end quality development, model refinement, measurement, analysis, and continuous improvement of analytics solutions.
• An individual focused on Voice of Customer Operations, responsible for measuring, synthesizing, and scaling customer insights to inform experience design, content decisions, enterprise optimization, and drive responsiveness to customer issues and opportunities.

At Jazz, we believe that effective people leadership is essential to our success. Our people managers play a vital role in creating an environment where teams thrive, and individuals reach their full potential. Jazz invests in people managers to equip them to drive performance, grow individuals, and create belonging.

Qualifications

• Bachelor’s degree in business, Marketing, Digital, healthcare, technology, or a related field.
• 12+ years of experience in performance analytics, marketing analytics, or optimization roles.
• 5+ years in pharma, with expertise in marketing mix modelling, enterprise reporting, and applying analytics to drive investment and performance decisions.
• 6-8 years of experience leading people, including managing and developing high-performing teams and driving accountability across functions.

Requirements

• Deep understanding of omnichannel performance measurement, including KPI frameworks, enterprise reporting, and cross‑channel performance analysis.
• Strong understanding of marketing mix modeling, scenario analysis, and optimization techniques used to assess ROI and investment trade‑offs.
• Ability to apply advanced analytics and predictive approaches to evaluate performance drivers and optimization opportunities.
• Proficiency in Python and R for analytics, modeling, and data engineering, with experience sourcing and transforming data from cloud platforms such as Redshift and Snowflake.
• Experience working within Agile product development teams and product operating models.
• Experience using AI, automation, or agentic workflows to drive enterprise-level performance optimization and decision-making.
• Experience leading and developing a high-performing team, including resource planning, performance management, and talent development to support evolving business needs.

Benefits

• Medical, dental and vision insurance
• 401k retirement savings plan
• Flexible paid vacation
• Discretionary annual cash bonus or incentive compensation
• Discretionary equity grants

Company Description

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments.

Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide.