[Hiring] Senior Data Analyst, Customer Value @Spring Health

Role Description

We are hiring a Senior Data Analyst within our Business Intelligence organization to work with the Customer Value product team. The Customer Value team is responsible for matching members to providers, routing members to the appropriate care, and forecasting utilization for each of our customers. This position will be critical in building out the metric tree that shows the north star metrics that the Customer Value product team drives, and the component metrics that provide visibility into the drivers and influences that they should be focused on to do root cause analysis.

It is vital that the Customer Value team can measure the impact of precision care routing (PCR) on financial performance to uncover optimization opportunities. Equipping the team with this BI support is critical to their success. You’ll operate in a cross functional data team that includes data scientists and analytics engineers, all of whom are working towards this goal with you. This is a full time position on our team that reports to the Associate Director, Analytics - Product and Revenue. This is a remote position that may require occasional travel for company or team events.

What you’ll be doing

• Partner with the Customer Value team to build, maintain, and improve reporting infrastructure that supports our provider experience metrics and related KPIs.
• Develop a metric tree for any distinct Customer Value team with a separate North Star Metric, that can be broken down into component metrics and influences.
• Develop dashboards and data visualizations that empower non-technical users within the Customer Value team to understand overall trends and drill into drivers of metric movements.
• Support the Customer Value sub-team responsible for routing members to the right care by measuring the impact of this routing on financial performance.
• Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes.
• Ensure downstream teams can access and utilize data effectively by providing training, documentation, and support for the dashboards and data products you deliver.
• Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business.
• Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency.

What success looks like in this role:

• Develop tools and analyses that enable the Customer Value team to hit their own KPIs - you’re successful when you help your team be successful!
• Reduce the amount of time teams spend manually pulling data to inform decisions.
• Develop dashboards and analyses that deliver ongoing value to teams, measured in proxy by the number of monthly active users and total views different dashboards and analyses receive.
• Contribute to our foundational data model by adding additional fields and tables according to our data style guide.

Qualifications

• You are passionate about changing the face of mental health care and Spring Health’s mission to remove all barriers to mental health resonates with you.
• You have 5+ years of working experience working with data, data visualization, and dashboarding tools.
• You have experience working with product and/or finance analytics.
• You are strong in SQL, and have used dbt or similar data transformation tools.
• You have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate.
• You have experience working with Looker or other similar data visualization tools (Hex, Tableau, Omni, etc), both creating the data model and building dashboards.
• You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders.
• You have good communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team members.
• You are humble, highly motivated, and thrive in fast-paced environments.
• You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and business impact.
• You have a passion for successfully navigating ambiguous problem areas and learning new approaches.

Requirements

• The target base salary range for this position is $125,000 - $142,000, and is part of a competitive total rewards package including equity and benefits.
• Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.
• We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring.
• You and your dependents also receive access to One Medical accounts.
• HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning.
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.