[Hiring] Senior Data Analyst @TekWissen

Role Description

We are seeking a Senior Analyst to support on-call & logistics operations through data analysis, troubleshooting, reporting, and process improvement. This role combines supply chain and business operations expertise with SQL, dashboard development, and practical generative AI proficiency to improve operational performance and automate workflows.

Responsibilities

• Supply Chain & Operational Support:
  • Provide day-to-day and on-call support for IBOS systems and supply chain operations, troubleshooting issues and coordinating timely resolution.
  • Investigate operational exceptions, identify root causes, and maintain support procedures and documentation.
• AI automation & Process Improvement:
  • Use generative AI tools to accelerate analysis, streamline recurring tasks, and develop AI-enabled workflow automation.
  • Identify process improvements, refine prompts, and validate AI-generated outputs for accuracy and business relevance.
• Data Analysis & Reporting:
  • Write SQL queries to extract, join, filter, and aggregate data for analysis and operational reporting.
  • Build and maintain dashboards and reports to monitor performance, identify trends, and translate findings into actionable recommendations.
• Collaboration & Communication:
  • Partner with operations, supply chain, business, and technical teams to clarify requirements and resolve issues.
  • Communicate insights, support updates, and improvement recommendations clearly; document solutions and share knowledge.

Qualifications

• Experience in data analysis, business operations, supply chain operations, or a related analytical field.
• Working knowledge of SQL, including the ability to write queries, join datasets, filter records, and aggregate information.
• Strong understanding of data visualization and business intelligence concepts, with experience building dashboards and reports.
• Demonstrated ability to effectively use generative AI tools for analytical tasks, problem-solving, productivity, or workflow optimization.
• Understanding of AI prompting techniques and the ability to evaluate and refine AI-generated results.
• Strong analytical thinking, troubleshooting, and problem-solving skills, with attention to data accuracy and detail.
• Proficiency with Microsoft Office and Google Workspace, particularly Excel and Google Sheets.
• Strong communication and collaboration skills, with the ability to prioritize competing operational needs.
• Ability to participate in the team's on-call support rotation.

Benefits

• TekWissen® Group is an equal opportunity employer supporting workforce diversity.