[Hiring] Senior Data Analyst @Luno

Role Description

The Senior Data Analyst will lead the Customer Success data consolidation and reporting initiatives, focusing on driving automation and standardisation. This includes:

• Designing and optimising data models.
• Building and maintaining scalable dashboards and reports on Luno’s BI platform.
• Performing in-depth analysis to translate complex insights into clear, actionable recommendations for both technical and non-technical stakeholders.
• Providing mentorship and championing data literacy across the Customer Success team.

Your mission will be:

• Lead the continued evolution of the Customer Success Data Consolidation Project, driving automation, standardisation, and the reduction of manual reporting processes.
• Contribute to the design and optimisation of data models and underlying tables supporting the consolidation initiative.
• Design, build, and maintain scalable dashboards, reports, and visualisations within Luno’s BI platform.
• Perform in-depth analysis of complex datasets to uncover trends, patterns, and insights that inform strategic and operational decisions.
• Partner proactively with stakeholders to clarify requirements, prioritise initiatives, and align deliverables with business objectives.
• Translate analytical findings into clear, actionable recommendations for non-technical audiences.
• Maintain comprehensive and up-to-date documentation for Customer Success data definitions, processes, and reporting logic.
• Provide guidance, quality control, and mentorship to junior team members to uplift overall team capability.
• Champion data literacy by promoting best practices, enabling self-service, and driving adoption of reporting tools across Customer Success.

Qualifications

• Bachelor’s degree in Computer Science, Statistics, Mathematics, or a related field.
• 5–7+ years of experience in data analysis or a similar analytical role.
• Strong proficiency in SQL and extensive experience working with relational databases.
• Experience with dimensional modelling (preferred).
• Solid understanding of statistical concepts and analytical methodologies.
• Experience with data visualisation tools such as Looker, Tableau, Power BI, or ThoughtSpot.
• Advanced Excel skills for complex data manipulation and analysis.
• Familiarity with data warehousing concepts, data pipelines, and database design principles.

Requirements

• Ability to clean, transform, validate, and prepare large datasets for analysis.
• Strong analytical and problem-solving skills to identify trends, patterns, and opportunities.
• Experience designing scalable reporting solutions and supporting data models.
• Exceptional attention to detail with a strong commitment to data accuracy and integrity.
• Strong understanding of business processes and supporting systems, with the ability to interpret the data they generate to produce meaningful insights.
• Ability to translate complex analyses into clear, actionable recommendations aligned to organisational goals.
• Business acumen to contextualise insights within strategic and operational priorities.
• Proven ability to collaborate effectively with cross-functional teams and senior stakeholders.
• Confidence presenting complex findings to non-technical audiences.

Benefits

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave.
• Improve body and mind, with excellent private medical insurance.
• Access to Learnably and our additional learning platforms for your personal and professional development.
• 6 months primary care-giver leave.
• Paw-ternity leave for your furry friend.
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service!
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
• Free lunch and snacks.
• 0 fees up to a certain amount with Luno from the day you start.*
• *Offer only available on Luno Instant Buy, not Luno Exchange.