[Hiring] Senior Commercial Data Operations Analyst @Dexcom

Role Description

The Senior Commercial Data Operations Analyst will play a critical role in maintaining the accuracy and integrity of our prescriber and account Master Data Management (MDM) and Customer Relationship Management (CRM) systems through systematic record review and alignment. This position focuses on data stewardship, evaluating prescriber and account records to determine merge eligibility, and ensuring our MDM/CRM system contains clean, reliable data that powers our CRM operations and commercial analytics and enables all downstream processes. This is a detail-oriented role with growth potential for high performers.

Where you come in:

• Data Foundations:
  • Serve as the commercial data architect mapping & optimizing the end-to-end architecture of data sources, MDM, C360, Sales Planning & Operations, CRM, and downstream processes; documenting integrations and dependencies and optimizing connectivity while reducing redundancies.
  • Lead commercial data cleanup and establish data entry quality validation processes to ensure accurate data for insights, planning, and customer engagement.
• Master Data Management (MDM) Operations:
  • Evaluate prescriber records in our MDM system using established business rules and data quality criteria to determine merge eligibility and execute daily merge decisions or flag records for escalation based on confidence levels and data completeness, meeting established productivity & accuracy targets.
  • Maintain data integrity by ensuring prescriber hierarchies, affiliations, and attributes are accurately represented.
• Data Quality Support:
  • Ensure prescriber data accuracy to support CRM workflows and field team effectiveness and support data quality initiatives that improve targeting and segmentation in CRM campaigns.
  • Validate prescriber contact information, specialties, and practice locations for CRM use and coordinate with Sales Operations and Commercial Operations teams on data quality issues impacting CRM users.
• Documentation & Process Adherence:
  • Document merge decisions and rationale in accordance with MDM governance standards and track and report on daily productivity metrics and data quality KPIs.
  • Follow established SOPs for data stewardship and escalation procedures and maintain detailed logs of validation activities, edge cases, and escalations.
• Commercial Data Governance & Stewardship:
  • Define policies for data quality, validation, and compliance, embedding standards in ingestion, mastering, and activation workflows and establish survivorship rules, match‑exception handling, and consent/GDPR practices, so downstream reporting and engagement are reliable and compliant.
  • Collaborate with Marketing, Finance, IT, and Global Commercial Excellence to align data governance, platform investment, and contract utilization with business priorities.

Qualifications

• Experience with MDM processes and integrating CRM / ERP / Marketing / Education data into a single trusted source of truth for targeting, engagement, and analytics.
• Exceptional attention to detail with a commitment to data accuracy and consistency and ability to make sound judgements based on established criteria and business rules.
• Experience working with HCP and HCO data.
• Strong governance toolkit: you define and enforce data standards, validation rules, and stewardship processes; you can operationalize consent/GDPR requirements in day‑to‑day data handling.
• You collaborate cross‑functionally and translate business needs into data designs—balancing speed, cost, and control without sacrificing quality.
• You bring strong communication and storytelling skills, enabling you to simplify complexity and guide stakeholders through change and adoption.
• Excellent organizational skills with ability to manage daily workload queues and comfortable working independently with repetitive tasks while maintaining quality standards.
• Clear written communication for documenting decisions and escalations.
• Previous experience in data entry, data quality, or operational roles requiring high accuracy.
• You thrive in ambiguous, fast‑paced environments where building, iterating, and scaling new capabilities is part of the everyday work.

Requirements

• Typically requires a Bachelor’s degree and a minimum of 5 – 8 years of related experience.
• Travel Required: 5-15%

Benefits

• A front row seat to life changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Remote Workplace

Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically within an hour’s commute). If you reside within commuting distance of a Dexcom site, a hybrid working environment may be available. Ask about our Flex/Hybrid workplace option.