[Hiring] Senior Change Business Analyst @Mashreq

Role Description

The role is responsible for acting as the custodian of Standard Operating Procedures (SOPs) within the Lean framework, ensuring all SOPs are accurate, current, compliant, and consistently applied across the organization.

• Oversee the end-to-end SOP lifecycle, including development coordination, structured review, formal approval, controlled publishing, and periodic updates.
• Ensure SOPs enable process stability, standardization, risk mitigation, and continuous improvement.
• Maintain document control, version integrity, and accessibility for all stakeholders.
• Drive continuous improvement and operational efficiencies across the organization's products, systems, operations, and processes by adopting Lean, Six Sigma, Agile, and CX strategies/methodologies.

Qualifications

• Experience in managing Standard Operating Procedures (SOPs) within a Lean framework.
• Knowledge of Lean, Six Sigma, Agile, and CX methodologies.

Requirements

• Lead and facilitate the governance framework by overseeing and improving organizational procedures and job functions.
• Act as the primary interface between Lean management and the business areas for reviewing and publishing SOPs.
• Drive the enhancement of the SOP system across the bank and improve adoption.
• Execute projects with measurable cost impacts and significant improvements in customer experience, aligned with the overall strategy of CXCG.
• Identify gaps in skills or knowledge that may hinder performance and recommend relevant training to address these gaps.
• Report Lean projects key metrics and achievements for the Lean Kanban Dashboard.