[Hiring] Senior Business Intelligence Analyst @HealthEquity

Role Description

HealthEquity’s ability to improve customer experience depends on how clearly leaders and teams can see what is happening across customer journeys, operations, and digital channels. The Sr Business Intelligence Analyst is responsible for turning complex CX, product, and operational data into clear, intuitive, decision‑ready visualizations. This role designs and builds dashboards that help executives, product teams, and service leaders quickly understand performance, identify friction, and make informed decisions. This is a hands‑on visualization and data storytelling role focused on clarity, usability, and adoption—not static reporting. Success is measured by how effectively dashboards are used to drive decisions and action.

What you’ll be doing

• Designs, builds, and maintains high‑quality dashboards and visual products that support CX strategy, journey management, and operational decision‑making.
• Works with CX leaders, analysts, and business partners to translate business questions into clear visual structures, defining the right metrics, comparisons, and drill paths before development begins.
• Develops dashboards for customer journeys, funnels, digital adoption, CX metrics (e.g., NPS, CSAT, effort), and operational performance.
• Partners closely with BI Engineers and data teams to ensure datasets support dashboard logic, performance, and accuracy.
• Supports visualization standards, documentation, and ongoing improvements based on stakeholder feedback and usage patterns.

Qualifications

• Bachelor’s degree required or equivalent practical experience in BI development
• 3+ years of experience building dashboards in tools such as Power BI or Tableau
• Strong expertise in data visualization principles and dashboard UX
• Proven ability to translate complex data into clear visual narratives
• Hands‑on experience with Power BI, Tableau, or similar tools
• Working knowledge of DAX, Power Query, SQL, or equivalent transformation logic
• Familiarity with customer journeys, CX metrics, or product/operational analytics preferred
• Strong collaboration and communication skills

Benefits

• Medical, dental, and vision
• HSA contribution and match
• Dependent care FSA match
• Uncapped paid time off
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education & tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

Salary Range

$83,500.00 To $106,000.00 / year

Onboarding & Travel

This is a remote role, with an in-person onboarding training component. New team members must participate in Trailhead, HealthEquity’s immersive onboarding experience. Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role.

Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and accommodations. This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date.

Company Description

HealthEquity is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can begin the accommodation request process.