[Hiring] Senior Business Analyst - Requirement Specialist @LifeWorks

Role Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Ready to Shape the Future of Pension Systems? Join our dynamic team where innovation meets impact!

Are you passionate about transforming complex business challenges into elegant technical solutions? We're looking for a Senior Business Analyst who thrives at the intersection of business strategy and cutting-edge technology. In this role, you'll be the crucial bridge between our clients' vision and our development teams' execution, working in our fast-paced pension systems environment.

Work from anywhere - This role is 100% remote!

What you’ll do

• Translate business requirements into detailed specifications
• Participate in the high-level design solution and estimation process
• Design the solution for the software product in line with the solution architecture and technical roadmap
• Work closely with the development team to define the functional specifications and system modifications required to meet objectives (including non-functional requirements)
• Provide technical support and leadership in the event of escalation of incidents or service interruptions to ensure that they are resolved effectively
• Design intuitive solutions that add value to users
• Breakdown development items into small increments that benefit users, in collaboration with the Software Product Owner (SPO)
• Produce documentation for the user community (such as release notes)
• Document designs within allotted timeframes
• Work with Developers and QA to ensure that the detailed design is fully understood, and the development initiatives are in line with the design
• Work with QA to perform user testing of new features and enhancements
• Support delivery teams (dev and QA) to ensure quality deliveries

What you bring

• Degree in business analysis, administration, actuarial mathematics, computer science, or related field
• 5+ years of hands-on business analysis experience where you've made a real impact
• Exceptional ability to synthesize complex information and make technical concepts accessible to everyone
• Strong analytical skills that help you see patterns and solutions others miss
• Comfortable with modern computer technologies and always eager to learn more
• Live and breathe Agile methodology—it's not just a process, it's how you think
• Outstanding interpersonal skills that build bridges between teams
• Fluent in English (written and verbal) with the ability to communicate complex ideas clearly
• Natural collaborator who thrives in team environments
• Experience with pension administration systems (Defined Contribution) is a huge plus—but your passion for learning matters most!

Salary Range

$75,000 - $90,000. Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more…

Company Description

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.