[Hiring] Senior Business Analyst @ZigZag Careers

Role Description

We’re looking for a Senior Business Analyst to join our APAC team and lead our Business Analyst function within Product. You will improve, define, and grow our product capability in the digital payments space for customers across the globe, primarily across the APAC region, connecting deep analysis to the decisions that shape our roadmap.

At the heart of this role is bridging the gap between business and technology. You will sit between commercial stakeholders and engineering, translating business needs into clear, well-structured requirements that engineers can build from, and translating technical constraints and possibilities back into language the business can act on. You make sure that what we build reflects genuine customer and commercial value, and that everyone shares a common understanding of the problem and the solution.

This is a senior role for someone who knows digital payments, is flexible, builds knowledge within teams, and works comfortably across multiple disciplines. You take a customer-first mindset and don’t settle for “good enough.” Like us, you have a passion for fintech and a genuine enthusiasm for data-driven decisions, and you lift the capability of everyone around you.

Qualifications

• 5+ years’ experience in a Business Analyst or comparable role, ideally within financial services, payments, or digital business models.
• A proven ability to bridge business and technology, translating business needs into technical requirements and technical detail into business insight.
• Academic qualifications in a relevant field, preferably Computing, Business, Economics, Finance, Statistics, or a related discipline.
• Demonstrated understanding across a range of technologies, payment methods, business models, and customer problems.
• Experience writing clear requirements, user stories, and functional specifications, and working alongside engineering teams to deliver them.
• Hands-on experience with data reporting tools such as Looker, Tableau, SQL, and related applications.
• A structured approach to technical and financial problems, with a proven ability to take ownership and run projects effectively.
• Strong communication and presentation skills, with the ability to influence stakeholders at all levels.
• Ability to work with people from diverse backgrounds in a global environment.

Requirements

• Experience leading or mentoring a team of analysts.
• Familiarity with the APAC payments landscape and regional regulatory requirements.
• Understanding of modern software architectures, APIs, and cloud platforms, enough to hold a credible conversation with engineers.
• Experience using process mapping and modelling tools (for example Miro, Draw.io) to illustrate problems and processes.
• Experience working alongside agile product and engineering teams, and exposure to experimentation, A/B testing, or pricing and commercial modelling.

Benefits

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.