[Hiring] Senior Business Analyst @Housecall Pro

Role Description

As a Senior Business Analyst, you will play a pivotal role in driving key product initiatives that enhance Pro onboarding and engagement as well as encouraging product-led growth. You will leverage your expertise in data analysis, experimentation, and storytelling to identify opportunities for improving user flows, reducing friction in the onboarding experience, and driving deeper Pro engagement.

• Become an expert in our products and services, and gain a deep understanding of our Pros and how our products and services enable their businesses
• Drive results by supporting product and business stakeholders in identifying and answering key questions through data-driven analysis
• Interpret data and findings and communicate these back to business stakeholders in written and visual format
• Turn ambiguous asks into structured hypotheses + analysis plans, then execute
• Serve as a role model and mentor to junior business analysts on the team
• Develop deep expertise in our products and services so you can continuously identify opportunities to lead our Pros to success
• Partner with Product, Operations, Marketing, and other cross-functional stakeholders to pinpoint key questions about Pro behavior, onboarding effectiveness, and feature adoption
• Own the data instrumentation and event tracking needed to measure new and existing product features, particularly those tied to self-serve onboarding and engagement
• Translate complex findings into clear, visual narratives that inform decision-making at all levels
• Build “evergreen” assets (metric definitions, source-of-truth tables, reusable datasets) so insights scale beyond one-off work

Qualifications

• Bachelor’s or Master degree, preferably in a quantitative discipline; or equivalent work experience
• Understanding of SaaS business models, including how product-led growth strategies support broader business objectives
• 3+ years experience with a BI tool (i.e. Tableau, Power BI or Looker (Tableau preferred))
• Hands-on experience with product analytics platforms (ie Amplitude, Mixpanel) for funnel analysis and behavior insights
• Proven success sourcing business questions from key internal stakeholders, refining, and answering comprehensively with data and analytics
• Deep understanding of SQL and transforming raw data into usable datasets for analytical purposes
• Experience owning analytics work from problem definition to decision, including navigating ambiguity and tradeoffs

Requirements

• Former experience in management consulting, business operations, financial modeling, product management, or product analytics
• Experience collaborating closely with product managers and stakeholders to translate ambiguous business questions into structured analysis
• Enthusiasm for experimenting, iterating, and challenging the status quo to uncover product opportunities
• Comfort managing multiple priorities in a fast-paced environment, whether leading your own projects or working cross-functionally with other teams
• Ability to drive analysis, with a constant eye toward business objective
• Curious, innovative mindset with a focus on solving problems
• Strong cross-functional collaborator
• Motivated by accuracy and attention to detail

Benefits

• Remote environment: totally built to make you feel that we are all together in one space without leaving your home office!
• Self Managed PTO: Beach? Mountains? Camping? Discovering new experiences? You are free to take time out as you need!
• Flexible work hours: We believe that you can reach your professional and personal goals working with us and encourage you to have a work life balance!
• A culture built on innovation that values big ideas: We are always open to new ideas that will improve the life of our Pros!
• MacBook (or PC if you prefer!) + Setup Fee ($500): What is remote work without the right tools? Here at HCP, you can choose your computer and set up your home office!