[Hiring] Senior Associate, GBS - Client Consulting and Analytics @New York Life

Role Description

The Client Informatics organization is committed to providing employer clients with reporting, analytics, and consultation that are relevant and actionable. A key enabler of this mission is the Client Consulting and Analytics team. This client-facing team provides expert consultation to New York Life Group Benefit Solutions’ (GBS) largest clients through best-in-class reporting and analytics that demonstrate the value of GBS products and services and support strategic decision-making.

As an Informatics Consultant (IC), you will be responsible for providing analytical support to Group Benefit Solutions’ largest clients. The Informatics Consultant plays an integral role in the client relationship by partnering with Account Management to deliver client reporting, analytics, and consultative messaging. In addition to directly supporting the account management process, this role is instrumental in designing and developing new reporting content and consultative approaches.

What You’ll Do

• Provide consultative support for assigned book of business:
• Develop consultative analytic reports for Group Benefit Solutions (GBS) National and Regional Account clients, with a primary focus on disability, absence, voluntary benefits, and life products.
• Use claims data analysis methodology to identify actionable trends for clients.
• Develop standard and customized recommendations to help clients increase productivity and decrease incidence, absenteeism, and costs.
• Troubleshoot data-related issues or inconsistencies.
• Develop and cultivate partnerships with Account Management, Underwriting, Operations, and other business partners.
• Lead presentations of data and recommendations for clients requesting Tier 1 services.
• Work with Account Management to prioritize and schedule client reports and meetings.
• Provide reporting within current processes and capabilities across multiple products.
• Lead the development of new reporting and analytics capabilities:
• Collaborate with Account Management, Underwriting, Product, and Claims stakeholders to develop analytics concepts.
• Identify key strengths and weaknesses in the current reporting model.
• Create reporting capabilities and concepts that demonstrate GBS’ value proposition.
• Partner with key stakeholders to identify marketplace trends and update the analytics strategy.
• Partner with key stakeholders:
• Provide high-level data to identify candidates for case studies.
• Support key analytics and research projects led by Group Benefit Solutions Informatics.
• Support the development of more effective reporting and diagnostics.
• Support operational improvement initiatives based on trends identified through data analysis.
• Provide training and expert advice to key business partners.

Qualifications

• Bachelor’s degree required; preferred fields include mathematics, economics, computer science, data analytics, engineering, or related disciplines. Advanced degree or designation preferred.
• Strong technical skills with data visualization tools (Tableau and Power BI) are required; experience in Microsoft SQL, SAS, Redshift, is required. Statistical programming experience in Python or R preferred.
• 5+ years of demonstrated business results in an analytics and consulting capacity.
• Strong project management skills.
• Strong presentation and storytelling skills.
• Ability to travel up to 25%.
• Knowledge of Group Insurance products preferred.

Skills

• Customer Focus:
• Demonstrate passion for and dedication to anticipating and meeting customer expectations and requirements.
• Lead client discussions and effectively represent subject matter expertise.
• Analytical/Synthesizing:
• Synthesize large datasets into meaningful information used to drive action.
• Identify opportunities and solutions to improve capabilities.
• Communication:
• Communicate analytical findings, gaps, and solutions to clients’ senior management during stewardship reviews.
• Prepare account teams for client interactions by ensuring a clear understanding of informatics capabilities.
• Technical:
• Apply required knowledge of analytics and business intelligence tools.
• Understand detailed technical processes and create project specifications.
• Collaboration:
• Build and maintain professional relationships.
• Effectively partner with and influence cross-functional teams.
• Organizational Influence:
• Educate account teams and sales leadership to support understanding of performance metrics and client needs.
• Influence business partners in ways that support earnings and membership growth.

Requirements

• Colorado residents are hereby notified that the deadline to apply is two weeks from the Posting Date.

Benefits

• Full package of benefits for employees, including leave programs, adoption assistance, and student loan repayment programs.
• Eligibility for an annual discretionary bonus.
• Participation in an incentive program.