[Hiring] Senior Analyst - IT Business Systems @Maximus

Role Description

Sr Analyst - IT Business Systems - Define functional and non-functional requirements that systems must perform, define the user’s perspective on system usage (“user stories”), use cases, and define the conditions which a system must meet to be considered complete with input and guidance from product owner.

• Define functional and non-functional requirements that systems must perform, define the user’s perspective on system usage (“user stories”), use cases, and define the conditions which a system must meet to be considered complete with input and guidance from product owner.
• Conduct business process analysis and workflow mapping to translate user needs into technical specifications and system design artifacts.
• Document the functional design of the system integrating feedback from product owners, developers, and architects.
• Test end to end functionality for Maximus Provider Connexion (“MPC”) including Customer Relationship Management (“CRM”) and Genesys integration.
• Ensure and review that the business/technical requirements are understood and participate in scrum team ceremonies to review the requirements with the development team.
• Draft and review user stories with product owners, developers and testers.
• Create and execute test cases against defined and approved user stories.
• Review and create user manuals based on functional designs.
• Create and maintain business solution blueprints with product owner oversight.
• Prepare detailed acceptance criteria alongside user stories and use cases.
• Participate in Agile ceremonies beyond requirement reviews (e.g., sprint planning, retrospectives).
• Log and track defects and collaborate on resolution for production readiness.
• Create workflow diagrams and process documentation under product-owner oversight.
• Develop quick-reference guides and training materials to supplement user manuals.
• Collaborate with User Interface teams to review wireframes, create mockups using Balsamiq and enforce standard UX guidelines for consistent design.
• Collaborate with QA, UX, and DevOps teams to verify deployment readiness and maintain compliance with healthcare data-management standards (HIPAA).
• Work with the performance team to support user stories and contribute to drafting technical spikes for developers.

Qualifications

• Bachelor’s degree in Information Science, Computer Science, Information Technology, or a closely related field plus 5 years experience in State Medicaid healthcare systems.
• Experience supporting requirements gathering, business and technical design, and testing of healthcare systems in an Agile environment, of which 2 years included experience as a Subject Matter Expert in Call Center Integration, Customer Relationship Management and Provider Management Systems.

Requirements

• Agile/Scrum, Kanban
• JIRA, Confluence
• Requirements, user stories, acceptance criteria
• Process modeling, BPMN diagrams, documentation
• Stakeholder communication, HIPAA compliance
• Test case design, execution
• Defect tracking (JIRA)
• API validation (Postman)
• Power BI, Advanced Excel
• SQL Server, Oracle
• Visio, Lucidchart, Balsamiq, Figma
• Microsoft Office Suite
• Cross-functional team collaboration

Benefits

• Health insurance coverage
• Life and disability insurance
• Retirement savings plan
• Paid holidays and paid time off

Company Description

MAXIMUS, Inc. is an equal opportunity employer.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [email protected].