[Hiring] Senior Analyst, GTM Insights & AI @Billtrust US Careers

Role Description

You will own and accelerate how our go-to-market organization harnesses data and artificial intelligence — centralizing strategy, deepening analytical capability, and scaling impact across every revenue-facing team. This is a high-visibility, high-impact role that sits at the intersection of revenue strategy, process design, and emerging technology.

You will serve a dual mandate:

• As the analytical backbone of the GTM organization – owning the reporting infrastructure, data pipelines, and revenue intelligence that leadership relies on to make fast, confident decisions.
• As our internal expert and practitioner for AI-powered automation, with a specific focus on Claude and how it integrates across our GTM tech stack.

You won't just advise on what's possible; you'll build it. Whether that means writing SQL to surface a pipeline anomaly, maintaining a PowerBI dashboard for the ELT, or deploying a Claude-based automation that eliminates hours of manual work, you bring both the analytical rigor and technical creativity to make it happen.

Qualifications

• 3–6 years in Revenue Operations, GTM Engineering, Sales Operations, or a closely related function.
• Proficiency in SQL – ability to independently write queries against data warehouses to support reporting and analysis without reliance on engineering resources.
• Hands-on experience with Claude, ChatGPT, or similar LLMs — including prompt engineering and workflow design.
• Demonstrated ability to build and deploy automations that create real business impact (not just prototypes).
• Strong reporting and analytics background — comfortable building dashboards, interpreting pipeline and revenue data, and translating metrics into narratives for leadership.
• Hands-on experience with BI tools such as Power BI or comparable platforms.
• Ability to translate ambiguous business problems into structured AI use cases with clear ROI.
• Strong communicator who can explain AI concepts to non-technical stakeholders and drive adoption.

Requirements

• Define and maintain our GTM AI roadmap, prioritizing use cases by impact, feasibility, and adoption readiness.
• Serve as the internal subject matter expert on AI capabilities across Claude, Gong, and other revenue tools.
• Partner with RevOps, Sales, Marketing, and CS leadership to identify and size automation opportunities.
• Establish governance frameworks for AI usage across the GTM org — including prompt libraries, quality standards, and change management.
• Build and deploy AI-powered automations that eliminate manual, repetitive work across the sales cycle.
• Design and maintain Claude-based workflows for tasks such as call summary generation, deal notes, CRM hygiene, outreach personalization, and internal reporting.
• Develop integrations between Claude and tools in our tech stack (e.g., Gong, Salesforce, Slack, Outreach).
• Document all automations and maintain a scalable, version-controlled library of prompts and workflows.
• Own sales reporting and analytics for the GTM org — including pipeline health, forecast accuracy, rep productivity, conversion rates, activity metrics, and revenue attainment.
• Write and maintain SQL queries to extract, transform, and analyze data from core GTM systems (Salesforce, Snowflake, etc.) in support of pipeline, revenue, and productivity reporting.
• Build and maintain dashboards and reports that give sales leaders and executives the visibility they need to make fast, confident decisions.
• Layer AI-generated insights on top of existing reporting — surfacing anomalies, trends, and recommendations that go beyond static dashboards.
• Leverage Gong's AI features (call analytics, deal intelligence, rep coaching signals) to connect revenue intelligence to performance reporting.
• Identify and implement AI tools and workflows that reduce administrative burden on quota-carrying reps.
• Measure productivity impact of AI initiatives through clear before/after metrics; socialize wins to drive adoption.
• Train and enable the GTM org on new AI tools, workflows, and best practices.
• Own AI-related configuration and optimization across GTM tools including Gong, and any emerging AI copilots.
• Evaluate new AI tools and vendors on an ongoing basis; make build vs. buy recommendations.
• Collaborate with IT and security to ensure responsible, compliant AI deployment.

Benefits

• Work from Anywhere: Your home, a coffee shop, a company paid WeWork — you decide!
• A Culture that Lives its Values: Our values guide our decisions - big and small - each and every day.
• Flexible Working Hours: We support your lifestyle - the results are what count.
• Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
• Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
• Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
• Opportunities for Growth: Join one of our seven ERGs or participate in our Mentor-Mentee and Leadership development programs.
• Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
• Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
• Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.