[Hiring] SAM ITAM Data Analyst for CMDB / Processing Data @General Dynamics Information Technology

Role Description

Seize your opportunity to make a personal impact as a Software Asset Management (SAM) ITAM Data Analyst for CMDB / Processing Data supporting Centers for Medicare and Medicaid Services - Cloud Products & Tools (CMS - CPT). At GDIT, people are our differentiator. A SAM ITAM Data Analyst manages CMDB configurations and processes lifecycle data across ITAM workflows for CMS, ensuring asset tracking, compliance monitoring, and proactive risk mitigation in alignment with CMS' strategic initiative to streamline asset management, achieve compliance, and optimize IT costs. This role supports the agency’s mission by leveraging advanced ITAM processes to ensure accurate asset tracking, operational transparency, and regulatory adherence. The Analyst actively investigates discrepancies, generates reconciliation data, and collaborates with procurement and IT teams to validate hardware/software lifecycle processes.

HOW YOU WILL MAKE AN IMPACT:

• Develop and maintain detailed reports and dashboards for SAM operations
• Monitor software utilization, license compliance, and procurement analytics
• Generate Effective License Position (ELP) reports and audit-ready documentation
• Identify cost optimization opportunities through data analysis and reporting dashboards to deliver recommendations to stakeholders
• Ensure data integrity and consistency across all reporting platforms
• Track Key Performance Indicators (KPIs) and maintain dashboards to measure team performance and operational success
• Contribute to the analysis and continual improvement of ITAM processes to enhance accuracy, compliance, and operational efficiency
• Serve in a mentoring and/or task leadership capacity to support other team members as required

Qualifications

• Bachelor’s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
• Minimum 5 years of experience in Software Asset Management or IT asset reporting roles

Requirements

• Proven experience with CMDB platforms, specifically ServiceNow (SAM Pro, ITOM/Discovery)
• Experience with automation and integration across IT management platforms using ServiceNow Pro Plus AI Agents
• Expertise in ServiceNow SAM Workspace dashboards, data analysis, and reporting
• Understanding of SAM/ITAM principles and their integration into enterprise infrastructure
• Strong skills with SQL, Excel, and ServiceNow Performance Analytics
• Ability to troubleshoot data quality issues and work with IT support teams to resolve them
• Familiarity with software license compliance metrics and entitlement tracking
• Knowledge of SaaS usage analytics and license reclamation processes
• Ability to interpret cost optimization opportunities from financial models or vendor pricing structures
• Knowledge of the end-to-end lifecycle, including procurement, deployment, harvesting/reclamation, and disposal
• Strong commitment to a proactive approach to identifying, documenting, and improving data governance workflows
• Experience in process improvement and automation to reduce dependencies on manual workflows and reporting
• Ability to translate technical findings into actionable insights for non-technical stakeholders (e.g., Finance, Procurement)

Benefits

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay and paid time off
• Full-flex work week to own your priorities at work and at home
• Award-winning culture of innovation and a military-friendly workplace