[Hiring] Salesforce / Amazon Connect Business Analyst @Thunder

Role Description

Thunder is expanding its strategic partnership with AWS, and we are looking for a dedicated Business Analyst to join our Amazon Connect practice. In this role, you will act as a critical bridge between our clients' business needs and the technical implementation of Contact Center as a Service (CCaaS) solutions.

You will work closely with Solution Architects and offshore resources to translate complex business requirements into scalable Salesforce and Amazon Connect configurations. If you are a curious problem-solver who loves refining processes and building the future of cloud consulting, you'll fit right in with our culture of builders.

Day-to-Day Roles + Responsibilities

• Requirements Engineering: Translate client business requirements into detailed business process documents, user stories, and functional specifications for Amazon Connect and Salesforce Service Cloud Voice.
• Solution Design Support: Partner with Solution Architects to map functional requirements to technical requirements, ensuring solutions align with the client’s business goals.
• Project Management: Wear the "General Manager" hat for tactical project aspects, managing day-to-day schedules, budgets, and deliverables while providing regular status reports.
• Process Improvement: Evaluate existing client business processes to identify opportunities for enhancement through CCaaS innovation, such as smart IVR or chatbots.
• Implementation & QA: Work with global offshore teams to complete configurations within Salesforce and Amazon Connect, owning the execution of implementation deliverables and Quality Assurance.
• Client Engagement: Serve as a primary point of contact for operational project aspects and lead clients through the execution of Training and User Acceptance Testing (UAT).

Qualifications

• Consulting Experience: 3-5+ years of experience within the Salesforce or AWS ecosystem, preferably with a Salesforce Implementation Partner.
• CCaaS Knowledge: Hands-on experience or deep understanding of Amazon Connect platform capabilities and Service Cloud Voice.
• Multitasking Ability: Demonstrated ability to confidently support or lead multiple small-to-midsize engagements at various stages simultaneously.
• Technical Literacy: Strong skills in process documentation, business modeling, and using productivity tools like Asana, Gong, or Salesforce CRM.
• Global Collaboration: Proven success in partnering with nearshore and offshore resources to deliver project success.
• Education: Bachelor’s Degree in IT, Computer Science, or equivalent.

Benefits

• Comprehensive Benefits with Sequoia: Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
• Ownership & Impact: Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building.
• Level Up Your Career: Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
• Work from anywhere: Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.
• People-First Flexibility: We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.