[Hiring] Principal PS Consultant @Genesys

Role Description

• Interface with business customers, gathering and understanding requirements.
• Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results.
• Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis.
• Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes.
• Build, improve, and provide ongoing optimization of high-quality models.
• Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues, and feature requests.
• Continuous improvement in reporting, analysis, and overall process.
• Visualize, present, and demonstrate findings as required.
• Perform knowledge transfer to customer and internal teams.
• Communicate within the global community respecting cultural, language, and time zone variations.
• Demonstrate flexibility to adjust working hours to match customer and team interactions.

Qualifications

• Bachelor’s / Master’s degree in quantitative field (e.g., Computer Science, Statistics, Engineering)
• 8+ years of relevant experience in Data Science or Data Engineering
• 8+ years of hands-on experience in Elasticsearch, Kibana, and real-time analytics solution development
• Hands-on application development experience in AWS/Azure/GCP; experience in Snowflake, Tableau, or ELK is good to have
• Good working knowledge of any programming language like Java, NodeJS, Python
• Application development background using any contact center product suites such as Genesys, Avaya, Cisco, etc. is an added advantage
• Expertise with data modeling, data warehousing, and ETL/ELT development
• Proficiency with REST API, JSON, AWS
• Experience in working and delivering projects independently
• Ability to multi-task and context switch between projects and tasks
• Curiosity, passion, and drive for data queries, analysis, quality, and models
• Excellent communication, initiative, and coordination skills with great attention to detail
• Ability to explain and discuss complex topics with both experts and business leaders

Requirements

• Hands-on experience with JavaScript, Node.JS, or Python
• Hands-on experience with AWS Application development (Lambda, ECS Fargate, EKS, Docker, SQS, etc.)

Company Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.