[Hiring] Organizational Change Manager / Business Analyst @Capio Group

Role Description

Capio Group is looking for an experienced Organizational Change Manager (OCM)/Business Analyst to work as a part of the team to enhance the client's existing systems into a single solution by integrating a centralized database system.

• Eliminate duplicate and redundant data systems to improve tracking, regulation of licensing, compliance, and laboratory activities.
• Streamline services for consumers and support robust reporting, including real-time tracking of applicant, licensee, and compliance performance measures.
• Conduct trend analysis to inform policy development and data-driven adjustments to business processes that increase efficiency and accountability.
• Strengthen client oversight by increasing operational efficiency, supporting evidence-based decision-making, improving customer service, and accelerating regulatory responsiveness.

The Organizational Change Manager (OCM)/Business Analyst will be responsible for tasks including but not limited to:

• Working cross-functionally to assess and document existing business processes by leveraging experience with BPI methodologies.
• Conducting data and process analysis to identify inefficiencies, bottlenecks, and areas for improvement.
• Developing, recommending, and implementing process improvement strategies to optimize performance, including Business Process and Workflow diagrams.
• Identifying data-driven insights to measure the effectiveness of process changes and drive sustainable improvements.
• Providing guidance and training to employees on process changes to ensure successful adoption.
• Leading and supporting continuous improvement initiatives to drive operational efficiency across the client organization.
• Supporting Change Readiness: Assess project readiness for implementation, develop the client's readiness plan and roadmap, and facilitate readiness communication and feedback loops.
• Supporting Prosci ADKAR Adoption for the project: Conduct ADKAR assessment, develop remediation plans and assessments, and create ADKAR progress tracking roadmap.
• Developing a continuous improvement roadmap and establishing reinforcement strategies for sustaining change.

Qualifications

• Must possess a Bachelor’s Degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis.
• Must possess a current Prosci Organizational Change Management Certification. May not be substituted with additional experience.

Requirements

• Within the last ten (10) years, must have at least five (5) years of experience applying analytical processes on IT projects.
• Within the last ten (10) years, at least three (3) years of applying analytical processes on IT Projects experience must have been in business systems analysis and design.
• Within the last ten (10) years, must have five (5) years of experience supporting organizational change tied to IT system implementations.
• Within the last ten (10) years, must have a minimum one (1) year of experience with Accela Civic Platform or Accela licensing and enforcement modules.
• Must be able to provide a client/user end reference contact information for each applicable project meeting the requirements upon request in the qualification form.

Desirable Experience

• Within the last ten (10) years, background in business process mapping, future-state design, and stakeholder engagement.
• Within the last ten (10) years, experience working with licensing, enforcement, compliance, or regulatory staff.
• Within the last ten (10) years, ability to translate technical changes into operational impacts for end users.

Equal Opportunity Employer

At Capio Group, our employees are our greatest asset and diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unyielding and is central to our mission and to our impact.