[Hiring] Operations Analyst @Sezzle

Role Description

We are seeking a talented and motivated Operations Analyst who is best in class with both high IQ and high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

As part of ensuring a seamless product experience, the Operations team investigates system behaviors, bugs, escalations, and operational issues flagged internally or raised by customer-facing teams. Operations Analysts validate system behavior using SQL, logs, and debugging tools; identify root causes; communicate clearly with technical and non-technical teams; and help evolve processes to drive efficiency and reliability. The ideal candidate is curious, analytical, technically inclined, and highly organized.

• Investigate, triage, and escalate bugs or system issues across product and engineering teams.
• Analyze data to identify patterns, root causes, and potential solutions.
• Work with SQL, logs, APIs, and internal tooling to validate hypotheses and confirm system behavior.
• Communicate findings clearly to both technical and non-technical stakeholders.
• Collaborate with engineering, product, and support teams to ensure timely resolution of issues.
• Break down ambiguous problems into structured steps and actionable insights.
• Manage multiple investigations simultaneously while maintaining clarity, accuracy, and documentation quality.
• Handle escalations from internal stakeholders in a professional, timely, and detail-oriented manner.
• Continuously develop domain expertise and improve tooling, workflows, and operational processes.

Qualifications

• Strong investigative mindset: able to dissect ambiguous problems, gather evidence, and form hypotheses.
• High curiosity: naturally inclined to ask follow-up questions, explore edge cases, and understand how systems behave.
• Ability to break down complex issues into clear, structured problem statements.
• Solid critical-thinking skills—comfortable evaluating conflicting information or incomplete data.

Requirements

• SQL: Ability to write basic queries (joins, filters, aggregations).
• Comfortable validating data, checking logs, and confirming system states with SQL.
• Exposure to at least one general-purpose programming language (Python, JavaScript, Java, Go, etc.).
• Able to read and understand code at a beginner level.
• Basic understanding of APIs, JSON, and HTTP request/response flows.
• Ability to use tools such as Postman, log viewers, or internal admin dashboards.
• Excellent written communication: able to produce clear, concise bug reports and investigative summaries.
• Strong verbal communication for cross-team collaboration and explaining findings.
• Detail-oriented with a strong sense of ownership.
• Resilient and calm when dealing with urgent or high-pressure escalations.
• Organized and able to manage multiple investigations at once.

Preferred Qualifications

• Experience working in a SaaS, fintech, or data-driven environment.
• Familiarity with ticketing/workflow systems (Zendesk, Jira, etc.).
• Experience writing documentation or contributing to internal knowledge bases.
• Background in quantitative or technical fields is beneficial but not required.
• Experience with data analysis tools or scripting (e.g., Python, R, analytics tooling) is a plus.

Company Description

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible.

• Transforming payments and redefining how people discover, interact with, and purchase the things they love.
• Driving real impact on merchant sales through increased conversions and higher order values.
• Building an innovative, dynamic team passionate about creating a unique shopping journey.