[Hiring] MDM Data Specialist @Twilio

Role Description

Twilio is seeking a strategic Data Steward to serve as the functional owner of our master data domains. You will be responsible for ensuring that our data is accurate, consistent, and used responsibly across the organization. You will bridge the gap between IT and business units to implement Data Governance policies, maintain high Data Quality standards, and oversee Master Data Management (MDM) workflows.

• Manage and maintain the "Golden Record" for core data domains (Customer and Product), including resolving data conflicts and duplicates.
• Manage data hierarchies, relationships, and cross-system mapping.
• Oversee the matching and merging process to improve consolidation of data.
• Coordinate master data creation, modification, and retirement processes.
• Establish, measure and monitor Data Quality KPIs (Accuracy, Completeness, Timeliness, Consistency).
• Perform root-cause analysis on data discrepancies and lead remediation efforts.
• Design and implement automated data profiling, validation and cleansing processes.
• Work with data owners to establish data quality improvement plans.
• Create and maintain data quality dashboards and reports.
• Support the development of data governance standards, policies, and business rules defined by the Data Governance Council.
• Document data lineage, business glossaries, and data dictionaries.
• Ensure compliance with data privacy regulations (GDPR, CCPA, etc.).
• Facilitate data stewardship activities across business units.
• Act as a point of contact for data-related inquiries from business stakeholders.
• Translate business requirements into data management technical specifications.
• Support data related projects and initiatives.
• Facilitate resolution of data-related issues and conflicts.

Qualifications

• 3-5 years of experience in data management, data stewardship, or related roles.
• Strong SQL skills for data profiling and analysis.
• Strong understanding of Master Data Management concepts and best practices.
• Experience with data quality tools and methodologies.
• Familiarity with data visualization tools to report on data quality metrics.
• Proficient understanding of data lifecycle management and data modeling concepts.
• Excellent communication skills in English; the ability to explain technical data issues to non-technical stakeholders.

Requirements

• Familiarity with MDM platforms (Informatica, Reltio, Stibo, etc.).
• Foundation in Data Governance methodologies and foundations.
• Experience with Cloud Data Warehouses (Snowflake, BigQuery, or Databricks).
• Knowledge of industry-specific data standards.

Location

This role will be remote, and based in Colombia.

Travel

For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Benefits

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.