[Hiring] Manager, Service Insights and Analytics @Velera

Role Description

The Manager, Service Insights and Analytics will lead a team of Insight and Reporting Analysts to transform data into insights that will help drive business forward. Responsibilities include:

• Collaborate with leaders across the Risk Org to identify business priorities for which insights are critical.
• Lead, design, develop, and implement analytic strategies.
• Serve as an expert liaison between various VELERA Business Units.
• Design, build and implement an innovative reporting portal to improve Risk enterprise view of performance.
• Identify emerging trends and evaluate/recommend tools and technologies.
• Establish a process warehousing.
• Lead the architecture, design, development, and maintenance of master data.
• Lead identification, development, and execution of analytics initiatives.
• Lead creation and execution of consistent reporting, forecasting, and diagnostic analyses.
• Provide thought leadership in design of methods and selection of data set(s).
• Influence and network to build and foster consultative relationships.
• Connect and transform data from multiple systems into useful analysis, dashboards, and forecasts.
• Identify process improvement processes across the Risk Org.
• Maintain continuous improvement.
• Provide direction and leadership to staff; guide, coach, mentor and develop staff.
• Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling, and termination of staff.
• Develop and maintain staff by applying necessary training and leadership.
• Direct staff to ensure that all duties are performed according to department performance standards.
• Perform other duties as assigned.

Qualifications

• Five (5) years of experience in data analysis and statistical modeling or in a data-driven environment.
• Five (5) years of experience generating data insights and recommendations.
• Five (5) years of technical knowledge on data architecture and data integration.
• Experience training others in the analysis and reporting of data strongly preferred.
• Strong reasoning and analytical skills; ability to perform complex analyses using multiple data sources.
• Strong data visualization skills; ability to translate multi-dimensional data into actionable insights.
• Advanced proficiency in word processing, spreadsheet software, and Microsoft Project, Visio, Outlook, and SharePoint.
• Extensive experience using project management and data visualization tools and statistical software (SAS, R).
• Minimal travel may be required.

Requirements

• BA/BS degree in Business, Computer Science, Data Science, Information Architecture, or a similar field, or equivalent combination of education and experience required.
• Master’s in Computer Science, Mathematics, Statistics, Business, or an advanced degree in quantitative analysis preferred.

Benefits

• Competitive wages.
• Medical with telemedicine.
• Dental and Vision.
• Basic and Optional Life Insurance.
• Paid Time Off (PTO).
• Maternity, Parental, Family Care.
• Community Volunteer Time Off.
• 12 Paid Holidays.
• Company Paid Disability Insurance.
• 401k (with employer match).
• Health Savings Accounts (HSA) with company provided contributions.
• Flexible Spending Accounts (FSA).
• Supplemental Insurance.
• Mental Health and Well-being: Employee Assistance Program (EAP).
• Tuition Reimbursement.
• Wellness program.
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.