[Hiring] Manager, Consumer Insights @NielsenIQ

Role Description

Customer Success – Insights Manager

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more. You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.

You will be leading a team of minimum 5 research analysts and be responsible for their development and coaching.

In your role, you would:

• Deliver consistent and high-quality actionable insight
• Build and maintain strong relationships with senior client stakeholders
• Coach, develop and inspire team to develop careers and drive innovative approaches to client briefs
• Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer
• Proactively share and exchange best practice and industry knowledge across NIQ-GFK internal teams
• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research
• Entrusted to deliver flawless research and analytics to our clients
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue
• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business

Throughout your tenure, you will develop the following competencies:

• Relationship Building: Develop effective long-term professional interactions with customers based on trust working toward the best interest of those involved providing positive results
• Active listening: Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers’ messages
• Information seeking: Curiosity and desire to know more about things, people, or issues
• Influence and persuasion: Persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action
• Composure and resilience: Effectively deal with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity
• Organizational Savvy: Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships
• Business Acumen: Makes sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies

Qualifications

• Graduate or Post Graduate with at least 5+ years of experience in data analytics and delivery
• Customer Centric mindset
• A problem solver with the approach of finding long term solutions to the problems
• Awareness of data analytics industry, business model, products, services and solutions like Brand Health, Segmentation, Usage & Attitude, Customer Experience & Shopper solutions etc.
• Awareness of market trends and its interdependencies impacting customers
• Can stay motivated in a remote setup and can inspire remote team to consistently deliver high quality work
• Excellent time management and prioritization skills with a proven track record of delivering projects on time
• Engaging presenter
• Good at building relationships, internally and with clients
• Strong verbal and written communication skills
• Experience of working in an analytical environment
• Coaching or managerial experience
• A positive and creative approach to problem solving
• Excellent presentation skills
• Capable of leveraging tools such as Microsoft Excel and PowerPoint

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)