Looker Support Lead @Resource Logistics
Data and Analytics
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type contract
Posted 3wks ago

[Hiring] Looker Support Lead @Resource Logistics

3wks ago - Resource Logistics is hiring a remote Looker Support Lead. πŸ’Έ Salary: unspecified πŸ“Location: USA

Role Description

This role is responsible for resolving complex issues, driving service stability, governing SLAs, managing releases, and identifying continuous improvement opportunities.

Key Responsibilities

  • Lead resolution of Major (P1/P2) incidents and coordinate stakeholder communications.
  • Perform advanced troubleshooting of complex Looker reporting, dashboard, model, and performance issues.
  • Own Root Cause Analysis (RCA) and drive corrective/preventive actions.
  • Ensure SLA compliance through service governance and operational oversight.
  • Conduct monthly service reviews and present service performance metrics.
  • Engage with business stakeholders to review priorities, issues, and enhancement opportunities.
  • Approve and validate releases, deployments, and production changes.
  • Perform capacity planning, usage trend analysis, and platform optimization.
  • Drive automation and continuous service improvement initiatives.
  • Mentor L2 support engineers and provide technical guidance.

Qualifications

  • 6+ years of Business Intelligence / Analytics support experience.
  • 4+ years of hands-on Looker development experience.
  • Strong knowledge of LookerML, Explores, Dashboards, PDTs, and Data Modelling.
  • Experience with SQL and data warehouse platforms.
  • Strong incident, problem, and change management knowledge.
  • Experience preparing RCAs and managing production outages.
  • Excellent stakeholder and client communication skills.

Requirements

  • Strong knowledge of LookerML, Explores, Dashboards, PDTs, and Data Modelling.
  • Experience with SQL and data warehouse platforms.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Looker Support Lead @Resource Logistics
Data and Analytics
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type contract
Posted 3wks ago
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
Unlock 125,000+ Remote Jobs
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
Unlock 125,000+ Remote Jobs
Γ—
Apply to the best remote jobs
before everyone else

Access 125,000+ vetted remote jobs and get daily alerts.

4.9 β˜…β˜…β˜…β˜…β˜… from 500+ reviews

⚑ 129,498+ remote jobs, refreshed hourly

πŸ”” Real-time alerts: Apply first

πŸ›‘οΈ Vetted companies, no scams, true remote only

Unlock All Jobs Now

Maybe later