[Hiring] Lead Decision Support Consultant @Highmark Health

Role Description

This job is responsible for a wide range of analytics and reporting associated with the organization's financial, operational, and/or clinical performance. This job partners with customers within the Decision Support team and larger finance organization to provide general technical/data support on major initiatives. The incumbent aggregates detailed patient account or procedure level detail into usable datasets that are analysis-ready and accessible by non-technical end users. Assists with the growth and development of junior analysts on the team through teaching, coaching, and mentoring.

Essential Responsibilities

• Responds to ad hoc requests for data and reporting from Highmark/AHN/Finance leadership or other partners. (10%)
• Gathers requirements and leads development of new Tableau dashboards that meet customer needs and enhance business understanding. (35%)
• Gathers requirements and leads development of new data sources, structures, and processes to support the needs of the Decision Support team and Finance organization. (35%)
• Leverages automation tools and techniques to improve reliability and reduce/eliminate the need for manual intervention. (10%)
• Engages IT and other key partners to advocate for new or improved technologies, tools, resources, processes, etc. (5%)
• Serves as an internal consultant to the AHN Finance organization, by understanding business needs, evaluating alternatives, and recommending a solution. (5%)
• Other duties as assigned or requested.

Qualifications

• Minimum Bachelor's Degree in Business Administration, Computer Science, Statistics, or related field OR 6 years of related and progressive experience in lieu of Bachelor's degree
• 5 years of Decision Support and Data Analysis
• Proficient in Microsoft Office (Excel, PowerPoint, etc.)
• Advanced SQL
• Ability to extract, transform, or otherwise manipulate large quantities of data in order to support business needs
• Ability to design and deliver reporting or other data visualizations that provide valuable, actionable, intuitive, and timely business insights
• Ability to translate vague or ambiguous business needs into specific technical requirements that meet the needs of the customer
• Constant desire to improve existing technical tools/processes, in order to realize gains in reliability, performance, or user-friendliness
• Ability to juggle multiple projects at once and manage time effectively, in order to meet established deadlines
• Strong communication and interpersonal skills with the ability to develop partnerships across the organization
• Self-starter who takes initiative, and drives progress on major projects without being asked or with minimal supervision
• Tableau or other data visualization tools

Preferred Qualifications

• Master's Degree in Business Administration, Information Systems or related field
• 1 year with Project Management
• Relevant technical certifications (SQL, Tableau, Alteryx, etc.)
• Alteryx or other data wrangling/ETL tools
• R, Python, or other statistical/programming tools
• 5 years in a clinical setting or general understanding of hospital/physician practice operations
• 5 years in the Healthcare industry, particularly as it relates to hospitals or other providers

Compliance Requirement

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range

Pay Range Minimum: $41.30

Pay Range Maximum: $66.99

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Accessibility

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [email protected].