[Hiring] Lead Customer Success Data Scientist @cloud software group

Role Description

We are seeking a Lead Customer Success Data Scientist to join our team in the North America region . Colorado, United States is preferred, and we will consider other areas in the United States except New York and California. This role is ideal for a candidate with proven expertise in Manufacturing, Energy, or Life Sciences industry and a strong passion for Visual Data Science .

In this role, you will be the driving force behind long-term customer success for a portfolio of clients, responsible for achieving high adoption, retention, and satisfaction. You will serve as a trusted advisor to all customer stakeholders and act as the key liaison between the customer and internal Spotfire teams.

The successful candidate will leverage their hands-on prowess and thought leadership to significantly grow our customers' analytical capabilities using Spotfire. A key part of the role involves developing analytical deliverables, employing methods from exploratory analytics to machine learning, statistical modeling, and AI.

Joining a highly collaborative team, you will deliver outcomes that enhance both product and account health. Furthermore, you will have exciting opportunities to represent Spotfire at industry events and contribute to our active customer and partner community.

Responsibilities

• Technical Strategy: Use Spotfire and data science skills to collaborate with customers, translating their business objectives into actionable success plans. Develop a deep understanding of industry analytics use cases.
• Trusted Advisor: Build consultative relationships and act as trusted advisor helping navigate challenges and building long-term customer advocacy.
• Innovation: Perform and guide R&D topics in the field of applied machine learning and AI. Translate customer business goals into technical objectives and help create custom solutions.
• Cross-functional Collaboration: Collaborate with sales, support, product management, and engineering to align strategy and improve customer outcomes.
• Education and Community: Actively engage with your customers in the Spotfire community to drive adoption and enablement.
• Personal Development: Continue to develop expertise and monitor trends in industry analytics and visual data science tools and techniques.
• Organizational Impact: Work to achieve operational targets with major impact on the departmental results.
• Leadership and Talent Management: Involve some level of coaching and training of other employees within the job area.

Qualifications

• 6-8+ years of data science experience using software environments and programming languages (e.g., Spotfire, Tableau, Qlikview, SPSS, KNIME, Dataiku, Azure, AWS, Databricks, Snowflake).
• 6-8+ years of experience in advanced data analytics and delivery of demonstrations, projects, engagements or deployed software applications.
• 6-8+ years of experience in applying analytics to sector-specific data problems in key industries such as Manufacturing, Energy, Transportation & Logistics, Financial Services, Telecommunications, and Life Sciences.
• Excellent communication and relationship-building skills, including the ability to influence and cultivate long-term relationships.
• Strong collaboration skills to work effectively in an internal and customer team environment.
• Master’s or higher degree in STEM (Computer Science, Statistics, Data Science, Engineering, Science, or related analytical field of study).
• Proficiency in English is required; fluency in Spanish or Portuguese is a plus.

Requirements

• Must have full working rights for the United States.
• If on a work permit or visa, details along with expiry date must be included in your application.

Benefits

• Access to healthcare, life insurance, and disability benefits.
• 401(k) plan and company match.
• Compensation may vary depending on your location and qualifications.