[Hiring] Language Access Analytics Program Manager @Advocate Health

Role Description

Highly experienced data driven candidate to lead the Language Access Interpreter Services enterprise data, business intelligence, and analytics strategy. Prefer a candidate in GA, IL, NC or WI (where we are located).

Qualifications

• Bachelor's degree in data analytics, business intelligence, healthcare administration, or related field (required).
• Master's degree in data science, business analytics, healthcare informatics, or related field (preferred).
• Data analytics or BI certifications preferred (e.g., Microsoft Power BI, Tableau, SQL certifications).
• Advanced data analytics certifications preferred.
• Healthcare analytics or informatics certifications a plus.

Requirements

• Typically requires 7+ years of progressive experience in data analytics, business intelligence, or healthcare reporting.
• Prefer 7+ years of healthcare data analytics experience with enterprise BI platform management.
• Expert proficiency in Power BI, advanced Excel, SQL, and data visualization tools.
• Strong data governance and quality management skills for enterprise reporting.
• Advanced analytical skills including trend analysis, forecasting, and predictive modeling.
• Ability to translate complex data into actionable insights and strategic recommendations.
• Experience with healthcare data including operational, financial, and quality metrics.
• Strong stakeholder management skills for partnering across diverse functional areas.
• Data integration knowledge including ETL processes, data warehousing, and platform connectivity.
• Business case development skills include ROI modeling and impact assessment.
• Strong communication and presentation skills for conveying data insights to diverse audiences.
• Project management skills for managing multiple analytics initiatives simultaneously.

Major Responsibilities

• Lead the enterprise data, business intelligence, and analytics strategy for Language Services.
• Develop and manage performance dashboards, reports, and data visualizations for operational and strategic decision-making.
• Provide data-driven insights and actionable recommendations to AVP leadership and functional leaders.
• Design and maintain data governance frameworks, standards, and quality assurance processes.
• Manage enterprise reporting including KPIs, SLAs, utilization metrics, and financial performance.
• Partner with all functional areas to identify data needs, define metrics, and build reporting solutions.
• Lead trend analysis, forecasting, and predictive analytics to support strategic planning.
• Collaborate with IT on data integration, warehouse design, and platform connectivity.
• Develop and manage analytics tools and platforms (Power BI, Excel, SQL) for the department.
• Support business case development with data analysis, ROI modeling, and impact assessment.
• Ensure data accuracy, integrity, and security across all reporting and analytics systems.
• Train and develop stakeholders on data literacy, dashboard usage, and self-service reporting.
• Manage ad hoc data requests and analysis projects for leadership and operational teams.
• Represent Language Services data and analytics in enterprise reporting and governance forums.

Benefits

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.