[Hiring] Junior Business Analyst @Cytora

Role Description

We’re looking for a Junior Business Analyst to join our Customer Success Team and help drive meaningful outcomes at the intersection of AI and insurance. You’ll collaborate with people who bring diverse perspectives, challenge each other to think bigger, and move together toward shared goals. Here, you’ll have real ownership, real problems to solve, and a team that’s genuinely invested in your growth.

• Support day-to-day work within the client delivery team, contributing to sprint planning, backlog refinement, and risk identification under the guidance of your Delivery Manager.
• Work alongside Mid and Senior Level BAs to develop your understanding of client delivery, best practices, and the broader BA function.
• Participate in client discovery workshops, learning to identify opportunities for Cytora to add value.
• Help translate client business needs into clear requirements, user stories, and process designs.
• Assist in identifying data inputs, system integration points, and exception scenarios during solution design.
• Support analytical reporting of product performance using tools such as Thoughtspot.
• Learn to design and document AI-driven workflows, including prompt strategies and reporting processes.
• Look for opportunities to improve efficiency through AI tools — including automating repetitive tasks and improving documentation.
• Support test activities including writing acceptance criteria, assisting with UAT, and documenting edge cases.
• Collaborate within agile delivery teams, learning to manage priorities and dependencies.
• Contribute to continuous improvement by monitoring live solutions and flagging areas for enhancement.

Qualifications

• Some Business Analysis experience or relevant transferable skills (internship, placement, or early career welcome).
• An interest in or exposure to the insurance sector (underwriting, claims, policy administration, or distribution) is a plus — but not essential.
• A willingness to learn how to engage with clients and stakeholders in a professional, confident manner.
• Curiosity about AI tools — including prompt engineering and AI-assisted workflows — and a desire to develop hands-on skills.
• Strong written and verbal communication skills.
• Multilingual skills are a bonus — fluency in English is required, additional languages are advantageous.

Benefits

• Competitive salary + OTE
• Flexible working and remote options
• Professional development budget & conference access
• Annual company retreats
• A mission-driven culture that puts people first