[Hiring] Intern Business Analyst @Cloudlinux

Role Description

We are looking for an Intern Business Analyst to join our CloudLinux Network (CLN) team. CLN is a core platform that powers billing, licensing, and customer management across our products and brands. It serves thousands of global customers and directly impacts revenue, customer trust, and user experience.

As an Intern BA, you will work closely with the Product Owner to support the delivery of new product features, improve internal workflows, analyze requirements, and ensure the smooth operation of key business processes. You will contribute to:

• Billing logic
• Licensing flows
• Permissions
• API improvements
• UX consistency across the platform

This role is ideal for someone with 1+ years of experience who wants rapid growth in a complex product environment.

As an Intern Business Analyst, you will:

• Write and maintain product requirements, user stories, acceptance criteria, and use-case scenarios.
• Support feature development for billing, subscriptions, licensing, permissions, and customer workflows.
• Participate in planning sessions, standups, grooming meetings, retrospectives, and design reviews as a full member of the CLN team.
• Assist in resolving customer-impacting issues.
• Collect user and stakeholder feedback to refine product usability and discoverability.
• Work with data teams to analyze billing-related tickets, refund patterns, subscription events, and customer behaviors.
• Prepare structured summaries and insights from raw data.
• Perform manual data review or manual data entry when needed.
• Support internal cleanup and data-quality initiatives.

Qualifications

• 1+ year of experience as an Intern Business Analyst, or in a similar product role.
• Ability to create clear, structured requirements.
• Basic understanding of REST APIs (Swagger, request/response flow, error codes).
• Basic knowledge of Postman.
• Knowledge of SQL or experience with BI tools (Looker, Redash, Snowflake).
• Technical background or understanding of JSON, logs, and API debugging.
• Strong analytical thinking and attention to detail.
• English - Advanced.

Requirements

• Experience with billing systems or financial workflows (nice-to-have).
• Familiarity with Jira, Confluence, Notion, Slite, or similar tools (nice-to-have).
• Fast-learning and proactive personal skills.
• Strong ownership and self-organization.
• Comfortable working in a fast-paced, distributed team.
• Able to analyze tasks independently and propose logical solutions.
• Excellent communication and teamwork skills.

Benefits

• Work on real project tasks in an Agile team.
• A strong focus on professional development with opportunities for learning and growth:
• Interesting and challenging projects.
• Mentor and other knowledge-exchange programs.
• Fully remote work with flexible working hours.
• 10 days of national holidays, and unlimited sick leaves.
• Compensation for private medical insurance.
• Co-working and gym/sports reimbursement.
• The opportunity to receive a reward for the most innovative idea that the company can patent.

Company Description

CloudLinux is on a mission to make Linux secure, stable, and profitable. We have spent more than 500 combined years working on Linux, and are changing how hosting companies and data centers use this technology we love by bringing it to millions of their customers.

• More than 500,000 product installations.
• 4,000 customers, including Liquid Web, 1&1, and Dell.
• CloudLinux team members work remotely full-time.
• Flexible working hours and an open management style.