[Hiring] HubSpot Business Analyst @Zekelman Industries

Role Description

We are seeking a detail-oriented and analytical HubSpot Business Analyst to support and optimize our HubSpot CRM environment. This role will serve as a key liaison between business users and technology, helping drive adoption, improve processes, and ensure our HubSpot platform effectively supports business objectives.

The ideal candidate has hands-on experience administering and supporting HubSpot Sales Hub and Marketing Hub, enjoys solving complex problems, and can translate business requirements into scalable CRM solutions. This is an excellent opportunity for a professional who thrives in a collaborative environment and is passionate about leveraging technology to improve user experience, data quality, and operational efficiency.

What You'll Do

• Provide day-to-day support for HubSpot users, responding to system-related questions and issues.
• Troubleshoot and resolve issues related to users, permissions, workflows, pipelines, reports, dashboards, and data integrity.
• Administer and configure HubSpot, including properties, workflows, forms, lists, reports, dashboards, and user access controls.
• Gather, document, and analyze business requirements, translating them into practical system solutions and process improvements.
• Evaluate existing business processes and recommend opportunities for automation, optimization, and increased efficiency.
• Manage and prioritize support requests and enhancement initiatives in partnership with the CRM Manager.
• Test system changes, coordinate user acceptance testing (UAT), and document outcomes.
• Develop and maintain user guides, process documentation, training materials, and best practice resources.
• Deliver user training and ongoing support to encourage effective adoption of HubSpot tools and functionality.
• Support data management activities, including imports, exports, data cleansing, deduplication, and ongoing maintenance.
• Monitor system utilization and assist with CRM governance, standards, compliance, and data quality initiatives.
• Collaborate with internal stakeholders and escalate complex issues to the CRM Manager, HubSpot Support, or other technical resources as needed.

Qualifications

• Minimum of 2 years of hands-on experience with HubSpot Sales Hub and/or Marketing Hub in an administrative, business analyst, CRM support, or related role.
• Experience administering and configuring CRM platforms, preferably HubSpot.
• Strong background in end-user support and troubleshooting business applications.
• Experience gathering, documenting, and analyzing business and system requirements.
• Working knowledge of CRM processes, workflow automation, reporting, and data management best practices.
• Excellent analytical, organizational, and problem-solving skills.
• Strong written and verbal communication abilities.
• Ability to effectively communicate technical concepts to non-technical audiences.
• Self-motivated with the ability to work independently in a remote environment while managing multiple priorities.

Requirements

• Experience with additional HubSpot solutions such as Service Hub, CMS Hub, and/or Operations Hub.
• HubSpot certifications in Administration, Sales Hub, Marketing Hub, or related disciplines.
• Experience supporting CRM implementations, system enhancements, or process improvement initiatives.
• Familiarity with ticketing systems and IT application support methodologies.
• Experience developing user documentation, process guides, and training materials.
• Knowledge of CRM governance, data governance, access controls, and industry best practices.

Benefits

• Competitive compensation.
• Low-cost, high-quality medical and dental benefits.
• Amazing tuition assistance program.
• Bonus plan.
• 401(k) plan with a generous company match and immediate vesting.
• And much more.