[Hiring] Health Care Business Intelligence Analyst @Memorial Hermann Health System

Role Description

As an integral member of the Analytics Team, the Specialized Business Intelligence (BI) Analyst is responsible for creating information-based, business intelligence deliverables that will be relied upon by organizational leaders to support critical business decisions. The Specialized BI Analyst will provide domain expertise in one or more specific areas, such as:

• Clinical
• Consumer experience
• Finance
• Human resources
• Marketing
• Medical insurance
• Operational effectiveness
• Supply chain

This position will primarily work with customers across the organization in clinical, administrative, and/or operational areas to provide analytical insights from reports and/or dashboard visualizations to facilitate discovery of new opportunities and support data-informed decision-making.

The Specialized BI Analyst will be tasked with domain-specific requests to support transformation of data and information into actionable insights that answer complex business questions. Responsibilities include:

• Communicating insights and opportunities to leadership
• Identifying analytical needs for technical teams
• Serving as a domain expert and mentor to team members
• Working with customers to define problems and procure necessary data sources
• Delivering relevant tools to meet customer objectives
• Implementing and supporting solutions for ongoing utilization

Qualifications

• Bachelor’s degree in computer science, management information systems, data science, business administration, statistics, or related field (Master’s degree preferred)
• Associate Certified Analytics Professional (aCAP) or another vendor-neutral analytics certification preferred
• Applicable certification or accreditation for domain expertise preferred

Requirements

• Minimum of 2 years professional experience providing similar analytics services
• Minimum of 2 years professional experience collaborating with customers on analytics deliverables
• Minimum of 2 years professional experience in building self-service analytic reports, dashboards, and tools
• Demonstrated experience in a dynamic, matrixed organization with executive exposure
• Basic proficiency with MS Office Suite: Excel (Pivot tables, VBA, Macros), Word, PowerPoint, Visio, Access
• Database querying: SQL
• Visualization tools – Tableau (preferred), Sisense, Qlik, or Microsoft PowerBI
• Statistical tools - R, Python, SAS, SPSS or other statistical tools for data analysis (Preferred)
• Demonstrated critical thinking and creative problem-solving skills
• Ability to visualize data meaningfully to communicate effectively
• Exceptional time management skills and attention to detail
• Excellent written and verbal communication skills
• Proven ability to work independently and as part of a team
• Strong customer service, interpersonal, and relationship-building skills

Benefits

• Promotes individual professional growth and development
• Supports department-based goals contributing to organizational success
• Serves as preceptor, mentor, and resource to less experienced staff

Principal Accountabilities

• Develops, prioritizes, and executes projects according to established schedules
• Follows and enforces technical and documentation standards
• Demonstrates in-depth knowledge in supporting systems and application programmers
• Uses scripting tools & ServiceNow functionality to automate tasks
• Builds Quality Assurance Scripts for Patch and Upgrade testing
• Performs regular data audits and resolves identified issues
• Maintains and supports ServiceNow operational functions
• Escalates to vendor for defect and incident resolution as required
• Stays current on required technologies
• Participates in Agile Scrum process as part of the SDLC
• Develops and implements enterprise IT tools for IT managed service delivery
• Focuses on continual service improvement for efficiency and cost optimization
• Develops, defines, and documents systems management policies and procedures
• Performs user administration on enterprise management supporting technologies
• Troubleshoots and resolves technical issues
• Identifies reasonable evidence for failures to prevent reoccurrence
• Manages data generated by IT enterprise tools for resolution
• Ensures safe care to patients, staff, and visitors
• Models Memorial Hermann’s service standards
• Other duties as assigned