[Hiring] Growth Operations Analyst @Capita

Role Description

The Capita Public Services Growth team is seeking a Growth Operations Analyst to join the team and play a proactive role in improving how the Growth function uses Capita’s CRM platform. The role will focus on driving high data quality, insightful reporting, effective pipeline management, and continuous improvement across Salesforce usage.

What you’ll be doing:

• Monitoring data hygiene and correct use of Salesforce
• Creation and maintenance of reports and dashboards within Capita’s CRM system
• Reporting and analysis using Excel & BI
• Provision of training and support to improve Salesforce use and accuracy
• Build and maintain good relationships with sales leaders
• Regular communication with salespeople throughout the division
• Challenge and seek to improve existing processes and methodologies
• Manage your own workload and ensure that deadlines are met, with excellent output
• Maintain the licence details for users of key systems
• Fulfilment of ad hoc requests for support

Qualifications

• A high level of competence in Excel (vlookups, sumifs, pivots, etc.)
• Strong relationship building and communication skills
• Good attention to detail
• Experience of using Salesforce would be useful; the willingness to learn is essential
• Report and dashboard creation within a CRM
• Experience of data visualisation / report creation using any reporting software
• Experience of working in sales operations or with a sales team

Benefits

• A competitive basic salary (Up to £35,000 depending on experience)
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Company Description

At Capita, we help public sector organisations navigate change, modernise services and deliver better outcomes for citizens. You’ll work on high‑profile, complex accounts, with the backing of strong propositions, delivery capability and a clear growth strategy. This is a chance to shape accounts, influence direction and make a tangible impact, not just manage what already exists.

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.