[Hiring] FRAUD ANALYST @ICBA/TCM Bank

Role Description

The Fraud Analyst is responsible for analyzing complex data, identifying emerging fraud trends, conducting detailed investigations, and implementing strategic fraud mitigation tactics across the credit card portfolio. This role combines analytical expertise with investigative skill, requiring independent judgment, strong communication abilities, and a deep understanding of fraud behaviors across the account lifecycle. The ideal candidate proactively identifies risk, strengthens fraud controls, collaborates with internal and external partners, and ensures customer protection while minimizing financial loss.

Duties & Responsibilities

• Analyze credit card authorization data and fraud trends to create, test, implement, and optimize fraud rules within TCM’s fraud monitoring systems.
• Evaluate detection parameters, authentication rules, and authorization strategies to ensure optimal rule performance and minimize false positives.
• Identify, interpret, and monitor fraud patterns across the account lifecycle; independently take action to reduce losses and increase recoveries.
• Review compromised account alerts and carry out timely countermeasures to secure accounts and prevent loss.
• Review alerts generated by fraud detection systems and fraud referrals, independently take appropriate action on all accounts or applications identified as suspicious, including general account maintenance.
• Conduct end-to-end investigations, including large-loss and high-profile cases, and seek restitution when applicable.
• Distinguish between types of fraud (e.g., fraudulent application, account takeover, synthetic identity, first-party fraud, scams) and resolve cases accordingly.
• Use identity-linking tools/queue and investigative techniques to verify identities and assess involvement in suspected application fraud.
• Collect, analyze, and synthesize evidence into clear, professional investigative reports with findings and recommendations.
• Prepare case filings that meet mandated regulatory reporting thresholds, file with appropriate agencies, and complete reimbursement documentation for vendors.
• Perform quality reviews of fraud claim processing, review for cardholder participation and third-party vendor errors, document errors for corrective action by either party.
• Conduct outbound and inbound calls to verify activity, gather facts, and interview cardholders, merchants, and financial institutions.
• Partner with operations and front-line employees to protect customer information and prevent future losses.
• Maintain professional working relationships with law enforcement and peer institutions to support investigative efforts.
• Support internal and external audits, providing documentation, testing support, and subject matter expertise.
• Interpret loss trends, recovery outcomes, conduct root-cause analysis, providing performance summaries and trend analysis to fraud management.
• Train new Fraud Prevention team members, providing job shadowing, coaching, and resource development.
• Assist in developing internal job aids, investigative guides, and best-practice materials.
• Collaborate with leadership to evaluate, test, and integrate new fraud tools, technologies, or enhancements.
• Serve as backup for various interdepartmental roles as staffing requires.
• Participate in required compliance and job-specific training programs; stay current on emerging fraud trends and regulatory expectations.
• Demonstrate the ability to make independent decisions in ambiguous or evolving situations.
• Perform other related duties as assigned.

Qualifications

• Ability to communicate effectively both verbally and in writing.
• Minimum of 4 years of experience in the financial services industry- specific to Fraud.
• Minimum of 2 years of experience in fraud investigation/analytics.
• A four-year degree in finance, financial investigations, criminal justice, accounting, management information systems, or equivalent work experience.
• Knowledge of bank regulations (e.g. BSA, OFAC, Reg Z, Reg O, Chargeback Specifics).
• Strong analytical, problem-solving, time management, interpersonal and decision-making skills.
• High attention to detail.
• Intermediate MS Excel skills with ability to perform functions including pivot tables, conditional formatting, and data analysis. SQL skills preferred.
• Ability to analyze customer profiles and transaction history to interpret data and recognize non-obvious activity patterns.
• Demonstrated ability to conduct creative and innovative research, retrieve and organize data to prepare reports and presentation materials.
• Ability to provide feedback, coaching opportunities, and collaboration opportunities to partnering departments and third-party vendors.
• Ability to conduct independent research of claims, examining the evidence, interviewing victims, and questioning potential perpetrators.
• Experience with fraud monitoring strategies/rules. Falcon experience is a plus.
• Ability to create reports and provide recommendations to management in a variety of mediums.
• Self-motivated. Able to make independent decisions based on risk without leadership approval.
• Thorough knowledge and understanding of fraud prevention and investigative concepts, reporting, practices, and procedures.
• Strong interpersonal skills for interfacing with all levels of management and peers.

Benefits

• Competitive medical, dental and vision benefits.
• 401(k) and Roth 401(k) retirement plans with company match.
• Flexible spending accounts (medical and dependent care).
• Company-paid parental leave.
• Educational assistance.
• Company-paid continuing education credits.
• Paid employee assistance program.
• 12 paid holidays, including (3) Paid Employee Appreciation days each year, (2) Celebrate You Days for your Birthday & Anniversary, and company events.
• Multiple time-off options for vacation, volunteering, or caring for yourself or loved ones.