[Hiring] Facilitator- Data Analytics @Chegg Inc.

Role Description

Chegg is currently hiring for Thinkful - one of its Online Learning Services. As a Subject Matter Expert, you’ll provide curriculum support to students through a variety of delivery formats, including but not limited to asynchronous grading feedback on student submissions and chat-based live technical tutoring. You might be helping them through a bug, explaining new concepts or reinforcing the fundamentals, or helping students problem-solve an assignment they are stuck on.

Responsibilities

• Support adult learners through a variety of delivery formats on a shift-based schedule
• Grading: Reviewing student checkpoints submissions and delivering written feedback, including analysis of projects and portfolios.
• Technical Coaching: Provide in-demand support to technical questions and guidance requests that come to the Technical Coaching team through text and video in a timely manner. This team also provides the Teaching Assistant support for immersive programs.
• Hit key performance metrics in order to meet customer SLAs
• Maintain understanding of discipline industry best practices as well as internal curriculum and assignments
• Respond to student inquiries in a timely fashion with empathy for the learner
• Additional tasks as assigned by manager; may include curriculum maintenance or quality assurance tasks
• Share feedback and report any platform or curriculum issues to lead/manager

Requirements

• Subject expertise in one or more of Thinkful’s discipline offerings
• Strong organizational and time-management skills
• Ability to explain complicated topics clearly and without jargon
• Strong verbal and written communication skills
• Strong English proficiency, both written and verbal
• Empathy for new learners, a desire to constantly learn and a passion for education
• Highly coachable, display genuine student advocacy, and are comfortable working in a complex, rapidly changing environment
• Willingness to work in rotational shifts and week-offs as per business requirement

Technical Skillsets Required

• 2+ years relevant professional work experience
• Proficiency in SQL, Advanced Excel, Tableau, Python, Postgres, Strong Statistical Background, Experimental Design, A/B Testing at an industry level
• Data retrieving, cleaning and handling
• Communicating business results and data visualization

Benefits

• Chegg is an equal opportunity employer