[Hiring] Facilitator- Data Analytics @Chegg Inc.
Facilitator- Data Analytics @Chegg Inc.
Data and Analytics
Salary unspecified
Remote Location
Employment Type full-time
Posted 1mth ago

[Hiring] Facilitator- Data Analytics @Chegg Inc.

1mth ago - Chegg Inc. is hiring a remote Facilitator- Data Analytics. πŸ’Έ Salary: unspecified πŸ“Location: India

Role Description

Chegg is currently hiring for Thinkful - one of its Online Learning Services. As a Subject Matter Expert, you’ll provide curriculum support to students through a variety of delivery formats, including but not limited to asynchronous grading feedback on student submissions and chat-based live technical tutoring. You might be helping them through a bug, explaining new concepts or reinforcing the fundamentals, or helping students problem-solve an assignment they are stuck on.

Responsibilities

  • Support adult learners through a variety of delivery formats on a shift-based schedule
  • Grading: Reviewing student checkpoints submissions and delivering written feedback, including analysis of projects and portfolios.
  • Technical Coaching: Provide in-demand support to technical questions and guidance requests that come to the Technical Coaching team through text and video in a timely manner. This team also provides the Teaching Assistant support for immersive programs.
  • Hit key performance metrics in order to meet customer SLAs
  • Maintain understanding of discipline industry best practices as well as internal curriculum and assignments
  • Respond to student inquiries in a timely fashion with empathy for the learner
  • Additional tasks as assigned by manager; may include curriculum maintenance or quality assurance tasks
  • Share feedback and report any platform or curriculum issues to lead/manager

Requirements

  • Subject expertise in one or more of Thinkful’s discipline offerings
  • Strong organizational and time-management skills
  • Ability to explain complicated topics clearly and without jargon
  • Strong verbal and written communication skills
  • Strong English proficiency, both written and verbal
  • Empathy for new learners, a desire to constantly learn and a passion for education
  • Highly coachable, display genuine student advocacy, and are comfortable working in a complex, rapidly changing environment
  • Willingness to work in rotational shifts and week-offs as per business requirement

Technical Skillsets Required

  • 2+ years relevant professional work experience
  • Proficiency in SQL, Advanced Excel, Tableau, Python, Postgres, Strong Statistical Background, Experimental Design, A/B Testing at an industry level
  • Data retrieving, cleaning and handling
  • Communicating business results and data visualization

Benefits

  • Chegg is an equal opportunity employer
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Facilitator- Data Analytics @Chegg Inc.
Data and Analytics
Salary unspecified
Remote Location
Employment Type full-time
Posted 1mth ago
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Apply for this position
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Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
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Application Denied βœ“
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