[Hiring] Digital Products Reporting Manager @Horizon Blue Cross Blue Shield of New Jersey

Role Description

The incumbent will lead the reporting and analytics strategy for the Horizon Digital Product Management team, which includes:

• Understanding the product goals.
• Development of reports outlining key insights.
• Presentation of these reports to external clients (group customers, brokers, benefits managers, external account managers, and vendors) and Horizon senior management on a regular basis.
• Partnering with multiple customers across the Enterprise as well as external-facing customers to provide analysis.
• Managing data analysis tied to existing user journeys and personas.
• Identifying and creating new user journeys as the enterprise evolves.
• Working cross-functionally with Marketing, Sales, Customer Experience, Enterprise Analytics, IT delivery teams, and external partners.
• Generating data-driven insights that support prioritization of Horizon's investment in building capabilities and business and technology strategies.
• Measuring and reporting on the effectiveness and efficiency of digital projects.
• Analyzing, understanding, and translating data acquired through digital and direct marketing campaigns to produce insights that help steer the product development process.

Qualifications

• Requires a Bachelor degree from an accredited college or university, preferably in Information Technology, Marketing, or related field, or 12 years relevant work experience in lieu of degree.
• Requires a minimum of 7-10 years of experience related work experience preferably in health insurance.
• Experience as a key contributor in major company initiatives and demonstrated some leadership experience.
• Web analytics experience.
• Experience with front-end Business Intelligence tools required (Tableau, Google Analytics, etc.).
• Experience creating and presenting data that can be readily understood by business leaders and external customers required.

Requirements

• Demonstrates proficiency in structured query languages or analysis techniques.
• Demonstrates significant ability in preparing data for presentation.
• Demonstrates ability to apply structure to a loosely defined problem.
• Demonstrates understanding of core business functions.
• Strong quantitative & analytical skills.
• Ability to extract, track, report, and analyze data in order to assist decision making across the company.
• Excellent presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
• Healthcare Industry experience.
• Attention to detail.
• High level of energy and customer focus.

Benefits

• Comprehensive health benefits (Medical/Dental/Vision).
• Retirement Plans.
• Generous PTO.
• Incentive Plans.
• Wellness Programs.
• Paid Volunteer Time Off.
• Tuition Reimbursement.

Company Description

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive.