[Hiring] Data Specialist @American Chemical Society

Role Description

A Data Specialist within the Platform Data Operations department is responsible for the day-to-day monitoring, support and issue resolution of customer transaction data feeds needed to maintain database processes that enable high quality experience for staff, donors, and customers. The quality and speed of platform data processes drive customer experience and financial business management outcomes.

This position requires a high level of attention to detail, problem solving, and decision making with a willingness to learn and evaluate system behavior and process changes that impact ACS businesses.

The Data Specialist is responsible for monitoring and processing donations and customer transactions as they pass through multiple external and internal platforms. Through regular tracking of database feeds and associated applications, the Specialist ensures the accurate processing of erred data for all data feeds and mail types to all endpoint systems while meeting our established quality and delivery standard for all areas assigned to include but not limited to the items listed below in responsibilities section.

This is a fully remote position that can be home-based anywhere within the U.S. Candidates must be able to work between the hours of 8 am - 5 pm Central Time.

Essential Functions

• Perform high level auditing tasks to ensure data received from vendor is accurate. 20%
• Evaluate complex and standard erred data in the exception queue to determine accurate processing methods, correct data as appropriate and submit to endpoint systems. This includes but is not limited to entries that failed automated business rules and any corrections in enterprise systems as needed. 35%
• Extract correspondence data from vendor’s image storage applications, review data need, and complete data entry as needed. 15%
• Utilize vendor tools to evaluate, analyze, and respond to questions regarding processing of donations and required coding. 10%
• Proactively research and report back to Senior Data Specialist or Director, Donations Processing and work to resolve any data anomalies/trends occurring within platforms. Effectively work with Senior Data Specialist and other departments as needed to establish issue resolution. 10%
• Supports End-to-End testing and validation of transactions and customer data updates to ensure correct data flow and proper coding across various systems. 5%
• Utilize advanced knowledge of CRM and donor data management systems, including Salesforce, NetSuite, Data Cloud, and proprietary ACS applications, to manage customer data, support business processes, optimize operational efficiency, and ensure adherence to ACS data standards and organizational practices. 5%

Qualifications

• Minimum Degree Required: High School Diploma or Equivalent
• Years of experience: minimum of three years equivalent work experience, preferably in the areas of data capture and computer operation, remittance and/or lockbox processing, or other financial transactional processing.

Requirements

• Must be in the current position for at least six months.
• Organizational and interpersonal skills, ability to work well in a team / collaborative environment.
• Strong attention to detail.
• Initiative, professionalism, and ability to work under pressure and in a team environment.
• Ability to maintain quality service in a busy work environment.
• Exercise tact, discretion, common sense, and dependability.
• Willingness and ability to be flexible.
• Specialized training or knowledge of Constituent Relationship Management software (Salesforce experience a plus).
• Knowledge of customer data configuration and impact it has on business process flow through systems and efficiency.
• Working knowledge of customer data Software applications (proprietary -- SDB, UVI, DPGW, Correction Queue, Exception Queue, Audit Queue with 3rd party vendors) Salesforce, NetSuite and Data Cloud will be required.
• Understanding of ACS data structure, ACS data use, ACS business processes and ACS users.

Travel Requirements

• Ability to travel, when necessary, limited to external meetings and conferences.

Physical Requirements

• Work is normally performed in a typical interior/office work environment.
• No physical effort is required.
• No exposure to physical risk.

Benefits

• The starting rate is $18 to $23 per hour. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.
• ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
• Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

Company Description

We are a proud equal opportunity employer.