[Hiring] Data Quality Analyst @ServiceTitan

Role Description

ServiceTitan is looking for a Data Quality Analyst to join our Data Engineering department. Strong candidates will have basic knowledge of the SQL server, TSQL, and ETL operations in addition to strong analytical and critical thinking skills. This is a customer-facing role where you will guide customers as a technical expert.

The most critical portion of the role is working with the customer to deconstruct and re-interpret their data for successful migration to ServiceTitan. The candidate will work closely with cross-departmental resources to ensure on-time delivery of transferred data for customer adoption of ServiceTitan.

The Data Quality Analyst will:

• Receive projects and deadlines from the Data Engineering or Implementation Departments.
• Own tasks and clearly communicate requirements, delays, completion, and prioritize a constantly shifting schedule of deadlines.
• Work directly with customers when evaluating new software to review the data in its source software.
• Present cleanups to the larger data team and work cross-functionally between client, data engineer, and Onboarder.
• Deliver high-quality, highly accurate transfers that are crucial to the implementation process.

What you'll do:

• 60% of your time will be spent working with customers, 40% doing technical work.
• Work directly with customers to ensure their data migration is a success.
• Manage a wide variety of tasks with shifting priorities and tight deadlines.
• Clearly communicate project status and updates with internal and external stakeholders in a timely manner for successful delivery.
• Find and employ methods for transferring sources of data we have not previously encountered.
• Evaluate and understand database structures and interpret them into the ServiceTitan data model.
• Write queries to correct, reformat, or move data.

Qualifications

• Proficient in Excel.
• Basic knowledge and experience in T-SQL.
• Strong analytical and critical thinking skills.
• Able to identify relationships within databases and infer the developer's intent based on structure and values.
• Ability to work effectively within a team environment with tight deadlines and high expectations.

Benefits

• Flextime, recognition, and support for autonomous work.
• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program and leadership training for Titans at all levels.
• Company-paid medical, dental, and vision benefits.
• FSA and HSA options, 401k match, and telehealth options.
• Parental leave and support, fertility services, surrogacy, and adoption reimbursement.
• On-demand maternity support and free breast milk shipping.
• Pet insurance, legal advisory services, and financial planning tools.