[Hiring] Data Operations Lead @HealthEdge

Role Description

The Data Operations Analyst is responsible for learning, understanding and executing the delivery of work for our internal and external customers.

• Executing and monitoring production data and data exchange related processes, timely and conscientiously.
• Executes defined standard operating procedures (SOPs) as per defined schedule: Daily, Weekly, Monthly, Quarterly and Yearly.
• Assists with implementing new SOPs / refining SOPs for providing routine service.
• Initiates troubleshooting and/or appropriate notification of issues timely.
• Monitors status of normal production processes as well as progress of issue resolutions.
• Responsible for communication of results and/or issues per team standards.
• Shifts focus between clients and/or processes throughout the day to meet production needs.
• Balances incoming requests with previously scheduled work.
• Assists personnel, both internal and external, by answering questions and supplying information.
• Assists in outage resolution, validation after weekend patching and rollover activities.
• Effectively supports projects/teams in order to produce desired results.
• Develops and maintains an effective working relationship with internal and external customers.

Qualifications

• Bachelor’s degree in Business Administration, Economics, Health Care, Information Systems, Statistics, or a related field. Relevant combination of education and experience may be considered in lieu of degree.
• Continuous learning, as defined by the Company’s learning philosophy, is required.
• Certification or progress toward certification is highly preferred and encouraged.
• Five or more years of experience in a related field, typically in at least two of the following areas is preferred: health care information technology, health care economics, health care policy, statistical modeling, business decisions, analysis, or business management.
• Experience in healthcare is highly preferred.

Requirements

• Strong analytical, planning, problem solving, verbal, and written skills to communicate complex ideas.
• Intermediate SQL Server/Transact SQL skills.
• Ability to monitor jobs in Control M, analyze in case of issues and order jobs when situation demands.
• Strong ability to work independently and direct the efforts of others.
• Experience working in a Healthcare claims platform is highly preferred.
• Experience in the following technologies and willingness to work on other technologies: MS SQL, Oracle, Control M.
• Strong knowledge and use of existing software packages (PowerPoint, Excel, Word, etc.).
• Ability to work independently, within a team environment, and communicate effectively with employees and clients at all levels.
• Willingness to work in a 24x7 shift model.

Benefits

• The annual US base salary range for this position is $120,000 to $135,000.
• This salary range may cover multiple career levels at HealthEdge.
• Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications, and education.

Company Description

HealthEdge® offers AI-powered operational infrastructure for health insurance companies, guaranteeing an enduring financial edge in an increasingly competitive market. We're experiencing strong market momentum, with a growing number of health plans choosing HealthEdge to modernize their operations and compete more effectively.