[Hiring] Data and Insights Officer @North Australian Aboriginal Family Legal Service

Role Description

Help drive meaningful data, reporting, and system improvements that support frontline services across the Top End!

• Support organisational reporting requirements across multiple programs and service areas.
• Assist staff in the effective use of systems including Actionstep, DEX, and reporting tools.
• Extract, compile, clean, and analyse data to support operational and reporting needs.
• Develop reports, dashboards, and meaningful data summaries for teams and stakeholders.
• Support continuous improvement of systems, workflows, forms, and reporting processes.
• Provide practical troubleshooting and user support to staff across the organisation.
• Contribute to audits, strategic reporting initiatives, and organisational projects.
• Contribute to the organisation’s commitment to delivering culturally appropriate services by supporting data and reporting practices that are accurate, accessible, respectful, and responsive to the needs of Aboriginal and Torres Strait Islander clients.

Qualifications

• Experience working in community services, not-for-profit organisations, ACCOs, or similar environments.
• Demonstrated experience in data collection, reporting, information management, or system support.
• Strong Microsoft Excel skills including formulas, pivot tables, and data manipulation.
• Ability to support staff in using systems and reporting tools in a practical, user-focused way.
• Strong communication skills with the ability to explain technical information clearly to non-technical users.
• Strong attention to detail and commitment to data accuracy and quality.
• Ability to manage competing priorities and work collaboratively across teams.
• Positive, professional, and solutions-focused approach.
• Understanding of culturally safe practice working with Aboriginal and Torres Strait Islander people.
• Able to obtain a WWCC and satisfactory Criminal History Check.

Requirements

• Experience using systems such as DEX, Actionstep, Power BI, or similar platforms.
• Experience contributing to system improvements, reporting enhancements, or process development projects.
• Qualifications or experience in research, policy, IT, information management, business administration, or community services.

Benefits

• Flexible remote work opportunity - work from anywhere in Australia.
• 6 month, fixed term contract – not available for Working Holiday Visas.
• Salary $92,279.20 to $99,294.00 per annum (SCHADS Award level 4).
• Up to $15,899 tax-free salary packaging.
• 6 weeks annual leave + 17.5% leave loading.
• 15 days personal/carer’s leave.
• Monthly wellbeing leave.

How to Apply

Applications Close: 21 July 2026

*Please note applications will be assessed as they are received!

Submit your application via SEEK with:

• Your updated Resume
• A one-page Cover Letter addressing the selection criteria

For more information about NAAFLS, visit naafls.com.au

For role enquiries, contact: [email protected]

While NAAFLS is an equal opportunity employer, Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.