[Hiring] Data Analyst @Celeste

Role Description

As a Data Analyst on the Customer Onboarding team, you’ll ensure customer data is received, validated, transformed, and successfully ingested into the platform. Your work directly impacts onboarding timelines, customer experience, data accuracy, and the platform’s ability to deliver insights.

• Transform raw customer data and ensure successful ingestion into the platform.
• Work with the Delivery Manager to meet onboarding milestones and deliver a “right-first-time” approach.
• Follow data policies, use available automation tools, and minimize manual file handling.
• Run data accuracy and quality checks after ingestion.
• Identify risks, inconsistencies, or platform issues early and contribute to problem-solving.

• Ensure ongoing completeness and accuracy of customer data (invoices, rate cards, contracts, configurations, etc.).
• Update configurations reflecting changes in customers’ logistics networks.
• Support Customer Success & Sales with insights that feed into QBRs and upsell opportunities.
• Improve automation and reduce manual data handling wherever possible.

• Liaise with customers and their LSPs to raise invoice disputes and follow them through to resolution.
• Provide clear, professional communication using correct logistics & supply chain terminology.
• Track dispute progress and ensure accurate visibility of customer-facing tasks.

• Analyze complex data sets to support customer simulations, proofs of concept, and business cases.
• Provide regular internal and customer-facing updates on assigned tasks.
• Maintain accurate task statuses, logs, and trackers for project visibility.
• Support pre-sales with data-driven insights to build business cases (customers avg. $200K ARR).
• Drive customer ROI through data acquisition, analysis, and accurate transformations.
• Become a technical expert in onboarding workflows and contribute insights to Product & Engineering.
• Take on ad hoc projects as needed.

Qualifications

• Legally eligible to work in the Philippines as an Independent Contractor.
• Fluent in written and verbal English (professional communication required).
• Must have your own laptop/computer and secure, high-speed internet.
• 2+ years in a Data Analyst, Data Transformation, or similar role.
• Bachelor’s degree in Mathematics, Computer Science, Statistics, or a related field.
• Strong experience in advanced data manipulation, cleansing, governance, and ETL.
• Strong Excel skills (SQL + Python a plus).
• Comfortable using LLMs/AI to support workflows, with prompt-writing experience.
• Highly organized, proactive, and able to manage multiple priorities independently.

Requirements

• Bonus: Experience in logistics, supply chain, or working in a tech startup.