[Hiring] CX3 Analyst @Trident

Role Description

Trident is seeking a high-caliber CX3 Analyst for one of our premier growth-stage clients. Our client is aggressively scaling toward a milestone of 25,000 net enrolled members by the end of 2026 while maintaining an industry-leading NPS of +50.

The Analyst serves as the organization's central intelligence engine, fulfilling a dual mandate: safeguarding the member experience and fueling sales growth through precision analytics. This professional operates within a specialized CX3 Framework:

• Deliver: Providing precision data on every member interaction and sales motion.
• Design: Utilizing pattern recognition to optimize member journeys and sales pipelines.
• Advocate: Amplifying the consumer voice and growth signals within every leadership decision through evidence-based reporting.

Qualifications

• 3–5 years of experience in CX analytics, business intelligence, or revenue operations.
• Demonstrated proficiency in SQL and advanced data visualization (Tableau, Power BI, or Looker).
• Advanced skills in Excel and Google Sheets.
• Familiarity with CRM ecosystems (e.g., ActiveCampaign/Salesforce) and telecommunications data environments.
• Ability to extract high-level "signals" from complex, multi-source data sets and translate them into executive-level narratives.
• Previous experience in the insurance, health benefits, or employee benefits sectors is highly preferred.

Requirements

• Can commit to work for 40 hrs work week.
• Flexibility to work in U.S. time zones, Monday to Friday.
• Able to maintain a distraction-free home office setup.
• Possess a laptop/desktop meeting minimum specifications: 8GB RAM, i5 operating system.
• Dual monitor is a plus.
• Reliable high-speed internet connection (minimum 15 MBPS).

Benefits

• Monthly salary of $2000.
• Observe US Holidays.
• Up to 12 Paid Time Off days per year.
• 100% Remote Work: Embrace the flexibility of a work-from-home arrangement, allowing you to create a comfortable and efficient workspace in your own home.