[Hiring] CX Data Analytics and Insights Lead @Who Gives A Crap

Role Description

Life's messiest moments require the smoothest solutions. As our Analytics & Insights Lead , you will join our Customer Experience (CX) team to transform raw customer data and feedback into powerful, actionable insights. In this role, you will enable CX teams to seamlessly access effective data to support strategic decision-making and influence broader business choices. Your mission is to clear the path for our frontline teams, drive data integrity, and ultimately fuel both customer delight and business growth.

If you worked here this past month here are some things you might have been involved in:

• Mapping our Data: Partnered cross-functionally to shape our Customer Voice Program, designing strategic data goals and setting measurable targets using historical trends and future growth initiatives.
• Leading the Metrics: Managed the intake process for new data requests and built out robust frameworks to maintain the absolute accuracy and integrity of our team scorecards.
• Scaling with Tech: Evaluated and integrated smart tech/AI tools into our reporting frameworks to speed up insight delivery without compromising on data quality.
• Driving Change Management: Collaborated closely with CX Leads to tie change management success metrics to overall business reporting, ensuring our data genuinely impacts operational excellence.
• Creating a Future-Proof System: Set up governance processes and structured libraries so that past insights are easily searchable, secure, and ready to guide future business strategies.

Qualifications

• You are a strategic data storyteller and people coach.
• You excel at translating complex data sets into simple, compelling narratives that inspire action across different teams.
• You love coaching others and modeling a "work smarter, not harder" high-performance culture.
• You are hands-on with data and love getting into the detail.
• You have a strong grip on data analysis tools and techniques.
• You are a champion for data integrity and continuous improvement.
• You thrive on driving a culture of continuous improvement.
• You build systems that are built to last.
• You bring structure to ambiguity and document as you go.
• You are a natural at bringing people along with you.
• You listen first, communicate clearly, and build trust.
• You give a crap about making the world a better place.

Benefits

• Competitive, market-informed salaries.
• Meaningful support towards healthcare for our team around the world.
• Generous paid leave.
• Tailored learning and development opportunities.
• Free toilet paper.

Company Description

As a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5, we’re in very good company with other exceptional B Corps around the world.

Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (95%) to work for Who Gives A Crap, and we couldn’t be more proud of that.