[Hiring] Contact Center Business Analyst II @ASM Research

The Reporting, Forecasting & WFM Developer will collaborate with the workstream leads to build the Quality Management, Workforce Management and Reporting systems per the defined designs. Additionally, the developer will manage code and component testing, participate in progress stand-up meetings and provide input on build methodology expertise.

• Coordinates with content developers and graphics designers to ensure that needs are technically feasible, translating detailed designs into executable software.
• Provides technical site maintenance and advice on moderately complex issues related to animation, search engine techniques, link integrity, navigation, browsers, graphics, and other technical web developments.
• Prepares functional specifications from which programs will be written and then designs, codes, debugs, and documents programs.
• Develops the requirements of a product from inception to conclusion. Tests, debugs, and refines the software to produce the required product
• Designs user interfaces of interactive web applications including ADA 508, and cross browser compliance.
• Maintains compliance with standards and conventions in developing programs.
• Develops required specifications for simple to moderately complex programs or problems.  
• Conducts systems tests, monitors test results, and takes appropriate corrective action for the non-routine issues.
• Creates coded unit tests and works with Testers/Information Assurance to address program and/or security findings.
• Prepares required documentation, including block diagrams, logic flow charts and software program documentation.

Minimum Qualifications

• Bachelor’s Degree in Computer Science, Information Systems or a related field or equivalent relevant experience.
• 2-5 years of experience with programming or web development activities.

Other Job Specific Skills

• Must be detail oriented, as well as able to work well with clients.
• Experience with Java, C#, Python, XML, JavaScript, , or other programming languages in order to design and develop prototypes from the ground up.
• Participate in all phases of software development with a focus on design, development, and implementation using Java, C#, SQL, Javascript, or other programming language.
• Experience developing scalable databases and applications against a relational database such as Oracle or SQL Server preferred.
• Excellent verbal and written communication skills.
• Must work efficiently within multiple teams. 
• Ability to multi-task, work well under pressure, and work in a closed environment with others.
• Maintains current knowledge of relevant technology.
• Strong problem solving, logic, and analytic skills.
• Applies knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity.
• Familiar with and utilized best programming standards and practices in a professional capacity.
• Experience in information system design, including application programming on large-scale case management systems and the development of software to satisfy design objectives

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.