[Hiring] Client Services Analyst @YouGov

Role Description

The Data Products Client Services team is focused on delivering value to our clients through actionable insights derived from YouGov’s industry-leading brand-tracking and audience profiling syndicated products, BrandIndex and Profiles. Our team uses a powerful mix of syndicated tools, analytics, data visualization, and storytelling skills to deliver impactful data stories to answer our clients’ most strategic business questions such as:

• Brand Health Tracking
• Customer Funnel Journeys
• Audience Sizing & Profiling
• Campaign Tracking

As a Client Services Analyst with YouGov, you’ll be an important member of the Data Products team supporting a range of clients subscribing to our suite of syndicated tools. Your responsibilities will include:

• Onboarding and guiding client users on YouGov’s products
• Leveraging those systems to build reports and conduct ad hoc analyses
• Delivering analytical insights and recommendations to our customers

You will support YouGov clients ranging from Fortune 100s to fast-growing companies, spanning a variety of industries including:

• Retail
• FMCG
• Food & Dining
• Financial Services
• Insurance
• Technology
• Social Media
• Advertising Agencies

In this role, you will be working closely with senior members of the Client Service team to ensure we are driving successful outcomes for our clients. You will gain valuable experience and develop a broad skill set through your on-the-job responsibilities, specifically:

• Data Product Fluency: Become knowledgeable in all of YouGov’s tools, gaining a deep understanding of the user interfaces and data, translating that knowledge to our clients.
• Teaching Others: Support onboarding and ongoing training efforts with new and existing clients to ensure they are getting the most value out of our data products.
• Analytic Application: Design and deliver recurring Insights reports to clients addressing their core insight needs, including (but not limited to) Brand Tracking, Market Sizing, and Audience Identification & Profiling.
• Insights Discovery & Story Telling: Deliver data-driven insights and recommendations, addressing client’s ad hoc business questions.
• Internal Collaboration: Partnering with commercial and product development teams to provide a positive client experience that promotes partnership growth.

Qualifications

• This is an entry-level role, with qualifications focusing more on competencies than prior experiences.
• The applicant should be interested in the market research industry and working directly with clients.

• Intellectually curious, with a strong interest in solving problems with data and storytelling.
• Enthusiastic, a willing and quick learner with a drive to succeed.
• Service-oriented mentality, with a desire to work in a client-facing role.
• Strong communication skills and ability to craft a persuasive narrative.
• Uncompromising attention to detail.
• Ability to manage multiple projects simultaneously.
• Effective team player, eager to collaborate with teammates and clients.

Requirements

• Bachelor’s degree or higher. A degree in a marketing or a research field is a plus (i.e., economics, psychology, business, marketing, market research, analytics, etc.).
• Strong knowledge of Microsoft Office’s Word, Excel, and PowerPoint.
• An eye for detail and ability to put together accurate deliverables in a timely fashion.

• Prior work experience as a researcher or analyst, or experience of converting data into stories.
• Experience of working on client-facing projects.
• Knowledge of business intelligence programs (ex. Tableau, PowerBI, etc.).
• Experience leveraging AI for data visualization and storytelling.

Benefits

• Paid vacation, holidays, and sick days.
• Flexible working arrangement available.
• Group medical, dental, and vision insurance.
• Company-paid life and disability insurance.
• Paid parental leave.
• 401(k) with company match.