[Hiring] Child Support Systems Program Business Analyst / SME @Computer Task Group, Inc

Role Description

CTG is seeking to fill a Child Support Systems Program Business Analyst / SME position for our client.

• Serve as a Child Support Enforcement (CSE) Subject Matter Expert supporting program-level business analysis and system modernization initiatives.
• Lead requirements gathering, business process analysis, and solution definition across legacy and modernized child support systems.
• Define and document system interfaces, including data mappings, file layouts, integration requirements, and data conversion specifications.
• Support child support system modernization efforts, including legacy-to-SQL migration, data cleanup, and conversion planning.
• Collaborate with technical teams, business stakeholders, and state agencies to translate business needs into actionable system requirements.
• Develop executive-level presentations and storytelling materials to communicate program status, risks, and recommendations.
• Review and support QA efforts, including development and validation of acceptance criteria and test cases.
• Ensure alignment with federal OCSE reporting and compliance requirements.

Qualifications

• Extensive experience with Child Support Enforcement systems (legacy and modernized).
• Strong expertise in system interfaces, data mappings, file layouts, and integration requirements.
• Proven Business Analysis experience with program-level leadership and stakeholder engagement.
• Child support agency domain expertise with understanding of operational and regulatory requirements.
• Experience with modernization initiatives, including data migration, cleanup, and SQL-based environments.
• Ability to develop executive-level communications and presentations.
• Experience supporting QA teams and defining acceptance criteria.
• Strong problem-solving, communication, and collaboration skills in fast-paced environments.

Requirements

• 8+ years of Business Analysis experience, preferably in government or large enterprise environments.
• Direct experience supporting Child Support Enforcement programs and system implementations.
• Experience with legacy system analysis and modernization/migration projects.
• Experience working with technical teams on interface and data integration design.
• Prior involvement in OCSE-related reporting or compliance initiatives preferred.

Education

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field preferred.
• Equivalent combination of education and relevant experience accepted.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Benefits

• The expected base salary for this position ranges from $70.00 to $90.00/hour.
• Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained.
• In addition to salary, a competitive benefit package is also offered.