[Hiring] Business Systems Analyst III @First Citizens Bank

Role Description

This is a remote role that may be hired in several markets across the United States.

• Sources, compiles, and interprets data.
• Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
• Determines system requirements and communicates them through specifications, reports, project plans, or other forms of documentation.
• Identifies issues that affect system processes and assists in correcting them.
• Ensures compliance through testing and analysis.
• Produces advanced reporting based on data analysis, user input, and system testing.
• Identifies patterns, problems, and areas of improvement.
• May develop process enhancements based on analysis results.
• Provides expert technical support for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience.
• Implements recommended modifications and enhancements.
• Serves as an analytics resource to the wider organization or business units, offering guidance on systems and data output.

Qualifications

• Bachelor’s degree in Computer Science, Systems Support, Analytics, Operations Support, or related field.
• Four (4) years of experience in the job offered or as a Data Management, Data Analytics, Business Analytics or related occupation.
• Experience with Salesforce administration with a strong understanding of custom objects, security model, flows, and system configuration.
• Ability to perform detailed business model analysis and assess business requirements against existing Salesforce implementations.
• Strong understanding of Salesforce ecosystem, data model, and integration points.
• Experience with data analysis and data modeling, including analyzing system data structures and ensuring data integrity within Salesforce data model.
• Ability to review Salesforce components and system configurations to investigate issues and perform root cause analysis.
• Knowledge of Rail or other leasing business models, translating industry-specific processes into scalable Salesforce solutions.
• Experience designing Salesforce reports and dashboards to support operational visibility and enable data-driven decision making.
• Proficiency in Jira for sprint management and issue tracking, and Visio for creating process flows and data flows.

Requirements

• Strong understanding of Salesforce best practices and avoiding platform limitations.
• Ability to identify functional gaps, inefficiencies, and redundancies in Salesforce implementations.

Benefits

• Competitive, thoughtfully designed, and quality benefits program.
• More information can be found at First Citizens Bank Benefits .