[Hiring] Business Support Analyst @PCI Professional Services

Role Description

Provides business operations, reporting, data analysis, and performance management support for HRSA/NHDP administrative, financial, acquisition, purchase card, and information management operations.

• Leads development of management reporting products, performance measures, data collection and validation activities, and decision-support materials.
• Supports continuous improvement, performance monitoring, stakeholder reporting, and operational analysis activities.
• Provides analytical and documentation support for process improvement and technology enablement initiatives.

Qualifications

• Bachelor's degree in business administration, public administration, management, data analytics, information systems, finance, or a related field.
• 5+ years of experience in business operations support, program support, performance management, reporting, or analytical support.
• Experience collecting, analyzing, validating, and reporting operational or performance data.
• Experience developing reports, dashboards, performance metrics, briefing materials, and management reports.
• Experience maintaining trackers, action item logs, risk logs, databases, or reporting repositories.
• Experience documenting business processes, requirements, findings, and operational procedures.
• Strong proficiency with Microsoft Excel, Word, PowerPoint, Teams, and Microsoft 365 collaboration tools.
• Strong analytical, written, verbal, organizational, and stakeholder communication skills.
• Ability to manage multiple priorities and support concurrent initiatives in a fast-paced environment.

Requirements

• Experience supporting Federal agencies or Federal business operations programs.
• Experience developing key performance indicators (KPIs), performance measures, scorecards, or performance management frameworks.
• Experience with Power BI, Power Platform, SharePoint, or other reporting and data visualization tools.
• Experience conducting data quality reviews, trend analysis, and performance assessments.
• Experience supporting process improvement, strategic planning, governance, or continuous improvement initiatives.
• Experience supporting business process analysis, workflow assessments, or technology implementation projects.
• Experience preparing executive briefings, leadership reports, and decision-support materials.
• Certification in business analysis, data analytics, project management, or process improvement (e.g., CBAP, PMI-PBA, Lean Six Sigma, CAPM, or equivalent).

Benefits

• PCI Federal (PCIF) and its subsidiaries are an equal-opportunity employer.
• PCIF does not discriminate on the basis of age, sex, race, national origin, religion, marital status, sexual orientation or identity, Veterans or Disability status.
• Preference may be extended to qualified Native American Indian candidates in accordance with applicable federal law.