[Hiring] Business Performance & Insights Manager @IGS Energy

Role Description

The Business Performance & Insights Manager serves as the analytical engine of the Residential Business Unit, transforming data into actionable insights that improve growth, retention, customer experience, operational efficiency, and profitability. The role proactively identifies opportunities and risks, partners with leaders to solve complex business problems, and provides executive-level visibility into overall business performance. This role is expected to evolve into a people leadership opportunity rather than an individual contributor position.

Success depends on combining business analysis, structured problem solving, project leadership, stakeholder influence, and clear executive communication to improve decisions and measurable outcomes. The right candidate will possess the opportunity to step into a leadership role.

Qualifications

• Strong business analysis, quantitative analysis, and structured problem-solving skills.
• Ability to synthesize complex data into clear executive narratives, recommendations, and decision options.
• Experience leading cross-functional projects or initiatives with multiple stakeholders, dependencies, and competing priorities.
• Proficiency in requirements definition, process mapping, root-cause analysis, KPI design, and benefits measurement.
• Strong commercial and operational acumen across sales, customer care, workforce management, retention, collections, and customer experience.
• Ability to collaborate across Operations, Sales, Marketing, Finance, Revenue Integrity, and product or pricing teams while maintaining clear accountability boundaries.
• Executive presence, facilitation capability, and strong written and verbal communication skills.
• Proactive mindset, intellectual curiosity, sound judgment, attention to detail, and a bias toward action.
• Experience improving reporting automation, dashboard usability, metric governance, and analytical processes.
• People leadership and coaching ability, with the ability to develop analytical and business-partnering capability.

Requirements

• Bachelor's degree in Business, Finance, Economics, Analytics, Operations, or a related field.
• Minimum of 7 years of progressive experience in business performance, business analysis, strategy, operations analytics, project delivery, finance, or related roles.
• Experience partnering with operations, commercial, finance, and executive leadership teams.
• Demonstrated experience translating data and analysis into recommendations that influence strategic and operational decisions.
• Demonstrated experience leading cross-functional work from problem definition through implementation and outcome measurement.
• Experience managing or developing analysts is preferred.

Benefits

• Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Robust support through Headspace and free mental healthcare visits for you and your dependents.
• Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
• Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Work Authorization

Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range

$113,070.00 - $180,910.00

*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included. This role is also eligible for an annual incentive plan based on company performance.

Equal Opportunity Employment

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [email protected].